The job below is no longer available.
You might also like
in Florence, SC
2nd Shift Supervisor - Full-time
•30 days ago
Hours | Full-time |
---|---|
Location | 1709 W Palmetto St Florence, South Carolina |
About this job
Schedule Is Tuesday 5AM to 1PM and Thursday through Sunday 3PM-11PM. Off on Monday and Tuesday. Need a valid South Carolina driver's license with good driving record (Will need to supply a copy of driving record at time of hire) Need to be able to lift 50lbs several times per day.
Overview of Position:
Provide support for the General Manager. They work to exceed customer expectations, foster a culture of teamwork, develop staff members abilities and competencies, meet and exceed the financial objectives established for their assigned location. Their long-term objective is to develop their own skills towards becoming a General Manager.
Principal Duties and Responsibilities:
Guest Service
Serve as a role model for customer-first behaviors according to company standards
Build a team of customer-focused employees through coaching and measurement
Handle difficult customer situations professionally
Handle any customer complaints/concerns
Respond to customer inquiries on a timely basis
Ensure all products meet Krispy Kreme quality standards
Conduct store tours
Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
Sales
Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling
Work with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals
Production
Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance
Understand and implement store quality control procedures
Coordinate production schedules to meet customer demands and minimize labor hours
Inspect, troubleshoot, and assess any production or equipment problems
Safety and Sanitation
Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones,
Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.
Equipment
Oversee proper upkeep of store facility and equipment
Personnel
Assist the General Manager in recruiting, hiring, training, and dispute resolution
Supervise all shift personnel
Build a team of customer-focused employees and foster teamwork
Demonstrate leadership in employee development, including that of Key Staff
Assist in communicating to store employees and enforcing all store policies, standards, and practices
Accounting.
Manage company resources responsibly including inventory control
Manage financial duties
Protect company assets
Leadership
Communicate and model company standards and policies
Implement efficiently and effectively directives from store, corporate, and divisional management
Develop and maintain store organization to promote efficient operations
Interface with corporate office personnel
Essential skills and Experience:
High school or GED required
Must be at least 18 years of age
Experience with sales, management, production, and customer service
Strong communication, organizational, and leadership skills
Pleasant disposition, sociable, accommodating nature, and enthusiasm
Self-motivation, creativity, and adaptability
Basic telephone, and fax knowlede
Physical Demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activity
Carrying Writing Bending Stooping Grasping Standing Climbin TwistingSitting Filing documents Walking Driving
Sweeping Lifting Pushing/pulling Using telephone and fax machines
Communicating with customers and co-workers
Physical Requirements
Lifting up to 50 pounds occasionally
Physical activity is sporadic Visual/Audible Acuity Requirements
Must be able to meet requirements for a drivers license.
Working Conditions:
The worker is subject to inside and outside environmental conditions.
Krispy Kreme supports a diverse and drug-free workplace. EOE. E-Verify Employer.
Overview of Position:
Provide support for the General Manager. They work to exceed customer expectations, foster a culture of teamwork, develop staff members abilities and competencies, meet and exceed the financial objectives established for their assigned location. Their long-term objective is to develop their own skills towards becoming a General Manager.
Principal Duties and Responsibilities:
Guest Service
Serve as a role model for customer-first behaviors according to company standards
Build a team of customer-focused employees through coaching and measurement
Handle difficult customer situations professionally
Handle any customer complaints/concerns
Respond to customer inquiries on a timely basis
Ensure all products meet Krispy Kreme quality standards
Conduct store tours
Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
Sales
Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling
Work with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals
Production
Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance
Understand and implement store quality control procedures
Coordinate production schedules to meet customer demands and minimize labor hours
Inspect, troubleshoot, and assess any production or equipment problems
Safety and Sanitation
Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones,
Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.
Equipment
Oversee proper upkeep of store facility and equipment
Personnel
Assist the General Manager in recruiting, hiring, training, and dispute resolution
Supervise all shift personnel
Build a team of customer-focused employees and foster teamwork
Demonstrate leadership in employee development, including that of Key Staff
Assist in communicating to store employees and enforcing all store policies, standards, and practices
Accounting.
Manage company resources responsibly including inventory control
Manage financial duties
Protect company assets
Leadership
Communicate and model company standards and policies
Implement efficiently and effectively directives from store, corporate, and divisional management
Develop and maintain store organization to promote efficient operations
Interface with corporate office personnel
Essential skills and Experience:
High school or GED required
Must be at least 18 years of age
Experience with sales, management, production, and customer service
Strong communication, organizational, and leadership skills
Pleasant disposition, sociable, accommodating nature, and enthusiasm
Self-motivation, creativity, and adaptability
Basic telephone, and fax knowlede
Physical Demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activity
Carrying Writing Bending Stooping Grasping Standing Climbin TwistingSitting Filing documents Walking Driving
Sweeping Lifting Pushing/pulling Using telephone and fax machines
Communicating with customers and co-workers
Physical Requirements
Lifting up to 50 pounds occasionally
Physical activity is sporadic Visual/Audible Acuity Requirements
Must be able to meet requirements for a drivers license.
Working Conditions:
The worker is subject to inside and outside environmental conditions.
Krispy Kreme supports a diverse and drug-free workplace. EOE. E-Verify Employer.