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Business Operations Specialist - CSC Resource Center - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Alvin, TX Alvin, Texas |
About this job
Perform operational duties in a variety of business operation disciplines including real time management, queue utilization, and reporting on daily operations. Provides the enterprise with daily technical and business initiatives in addition to reporting on staffing and call analysis to enterprise management.
Job Duties and Responsibilities:- Manage routing and call alignment for enterprise.
- Work with DOD's on any service level issues.
- Work with Engineering to assist with research on technical issues.
- Track categories of data on a daily, weekly, or monthly basis for management.
- Monitors all agents skills, talk times, after call work, hold times, excessive break times, time spent in projects and training.
- Communicates with site leadership on issues critical to operation.
- Perform regular audits between systems to ensure accurate data.
- Creates new hire login tickets and facilitates team assignments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
HS diploma or GED; or 6 months related experience and/or training; and 2 years of customer service experience which includes 1 year of call center experience; or equivalent combination of education and experience.
SKILLS
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Requires high level computer expertise, including use of database, word processing, spreadsheet, and presentation applications, ability to train preferred.
- Must possess good oral and written communication skills with all levels of personnel and be able to multitask in fast paced environment.