Sales Customer Support - Full-time / Part-time

POSITION OVERVIEW: This position is responsible for taking calls from the customers and responding to their questions, inquiries and concerns about their specific high speed data broadband product, digital

phone and cable television products/services. Ensures customers receive efficient and courteous service and will be able to recommend various products/services to meet the customer’s needs.

Job Duties and Expectations:

• Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, chat fax, or e-mail.
• Informs customers about services available and assesses customer needs based on asking questions.
• Handles customer problems related to product function or the replacement of defective parts.
• Completes, processes, and maintains applicable paperwork and records.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Strives to resolve customer issues on the first call without having to transfer callers.

Qualifications

Experience:
Requires 3+ months experience working with people and providing them with service such as retail sales or restaurant experience. Must be comfortable working on a computer and talking on the phone! Any previous call center experience is a plus!