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Sr. Desktop Infrastructure Engineer Job - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Andover, MA Andover, Massachusetts |
About this job
Posting Job Title:Sr. Desktop Infrastructure Engineer
Requisition #: 154210BR
Posting Location: Andover, MA, US
Area of Interest:Information Technology Services
Position Type: Full Time
Posting Job Description
NaviSite, A Time Warner Cable Company,
is the premier provider of complex hosting, application management, and managed Cloud services for the enterprise market. It provides customized and scalable solutions, leveraging its industry leading hosting infrastructure; full suite of managed services; and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through its global footprint, comprised of state-of-the-art data centers supported by approximately 650 professionals. For more information, please visit
www.navisite.com
Essential Job Functions:
You will be responsible for participation in regularly scheduled status/engineering conference calls, responding to trouble tickets in an expedient manner, providing clear and informative status entries, resolution and quality assurance, and confirmed acceptance by the customer. You will work to identify the root cause of any customer issue and strive to incorporate solutions that are correct, with zero rework. Provide leadership and mentoring pertaining to customer relations, technical expertise, effective communication and teamwork.
This is an opportunity to work on cutting edge technology, delivering quality solutions while enhancing their career.
Our VDI aware Desktop Engineers are responsible for providing daily technical leadership for customers of our NaviCloud DaaS platform
Designing, installing, engineering and supporting Microsoft Active Directory, GPO, DNS, and DHCP services. Designing, installing, engineering and supporting desktop applications that run on Windows Desktop Operating Systems, specifically Win7 and Win8. Acting as a technical project lead in a VDI/Desktop Engineering environment with demonstrated effective communication skills Must possess the ability to prioritize tasks in order of importance; work independently and as a team member; and establish and maintain effective working relationships with customers and co-workers
- As a VDI aware Desktop Engineer you will be in charge of maintaining multiple simultaneous customer projects. Supporting desktop virtualization products such as Desktone, Citrix XenDesktop/XenApp, VMware View, and Microsoft RDS Documenting of process and procedures with an eye to streamlining operations. Highly motivated, technically capable individual
Assist the operations team with general infrastructure tasks, such as configuring server, configuring network storage systems, and install server virtualization software. production environment.
Requirements
The Senior Desktop Engineer must have experience working as a Technical Lead in a VDI/DaaS implementation project environment. The Engineer should be versed in virtual desktop design, implementation, customization, project management, daily life-cycle maintenance best-practices, and have the ability to patiently assist end customers plan and execute their onboarding to NaviSite.
Familiarity with EMC Storage Area Network devices, Data Switches, Brocade Switches, CX-Series Storages a plus. Manage space allocation and perform basic troubleshooting on Storage Area Network (SAN) and Network Attached storage (NASs) devices from HP (StorageWorks), EMC, Netapp, IBM XIV Experience with DNS, DHCP, SCCM, Bitlocker/Bit9, Antivirus, etc.. Hardware: HP Servers (DL, ML Class servers), HP Storages (such as EVA, D, P and MSAs) Strong L2 switching experience; comfortable with VLANs Knowledge of TCP/IP and UDP protocols Crash Dump Analysis Monitoring performance, raising concerns related to performance and resolving OS related Performance Issues by OS tuning and making hardware scaling recommendations Basic backup Administration such as Evault, Avamar and HP Data Protector Monitoring Tools such as Nagios, BMC Patrol and native SNMP Agents Experience with maintaining more than 100 Linux / Windows virtualized servers in a
Education and Experience:
Associate ' s degree (A.A.) or equivalent from two-year College or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience.
Bachelor ' s degree (B.A. or B.S.) from four-year College or university; or equivalent training, education and experience.
Travel Requirements:
Travel 0-10%
CB TWC 4/24/2014, Navitbot
FCC Unit_TWC: NAVIS
Controlling Establishment ID: 00800 - Andover 400 Minuteman Rd
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 154210BR
Posting Location: Andover, MA, US
Area of Interest:Information Technology Services
Position Type: Full Time
Posting Job Description
NaviSite, A Time Warner Cable Company,
is the premier provider of complex hosting, application management, and managed Cloud services for the enterprise market. It provides customized and scalable solutions, leveraging its industry leading hosting infrastructure; full suite of managed services; and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through its global footprint, comprised of state-of-the-art data centers supported by approximately 650 professionals. For more information, please visit
www.navisite.com
Essential Job Functions:
You will be responsible for participation in regularly scheduled status/engineering conference calls, responding to trouble tickets in an expedient manner, providing clear and informative status entries, resolution and quality assurance, and confirmed acceptance by the customer. You will work to identify the root cause of any customer issue and strive to incorporate solutions that are correct, with zero rework. Provide leadership and mentoring pertaining to customer relations, technical expertise, effective communication and teamwork.
This is an opportunity to work on cutting edge technology, delivering quality solutions while enhancing their career.
Our VDI aware Desktop Engineers are responsible for providing daily technical leadership for customers of our NaviCloud DaaS platform
Designing, installing, engineering and supporting Microsoft Active Directory, GPO, DNS, and DHCP services. Designing, installing, engineering and supporting desktop applications that run on Windows Desktop Operating Systems, specifically Win7 and Win8. Acting as a technical project lead in a VDI/Desktop Engineering environment with demonstrated effective communication skills Must possess the ability to prioritize tasks in order of importance; work independently and as a team member; and establish and maintain effective working relationships with customers and co-workers
- As a VDI aware Desktop Engineer you will be in charge of maintaining multiple simultaneous customer projects. Supporting desktop virtualization products such as Desktone, Citrix XenDesktop/XenApp, VMware View, and Microsoft RDS Documenting of process and procedures with an eye to streamlining operations. Highly motivated, technically capable individual
Assist the operations team with general infrastructure tasks, such as configuring server, configuring network storage systems, and install server virtualization software. production environment.
Requirements
The Senior Desktop Engineer must have experience working as a Technical Lead in a VDI/DaaS implementation project environment. The Engineer should be versed in virtual desktop design, implementation, customization, project management, daily life-cycle maintenance best-practices, and have the ability to patiently assist end customers plan and execute their onboarding to NaviSite.
Familiarity with EMC Storage Area Network devices, Data Switches, Brocade Switches, CX-Series Storages a plus. Manage space allocation and perform basic troubleshooting on Storage Area Network (SAN) and Network Attached storage (NASs) devices from HP (StorageWorks), EMC, Netapp, IBM XIV Experience with DNS, DHCP, SCCM, Bitlocker/Bit9, Antivirus, etc.. Hardware: HP Servers (DL, ML Class servers), HP Storages (such as EVA, D, P and MSAs) Strong L2 switching experience; comfortable with VLANs Knowledge of TCP/IP and UDP protocols Crash Dump Analysis Monitoring performance, raising concerns related to performance and resolving OS related Performance Issues by OS tuning and making hardware scaling recommendations Basic backup Administration such as Evault, Avamar and HP Data Protector Monitoring Tools such as Nagios, BMC Patrol and native SNMP Agents Experience with maintaining more than 100 Linux / Windows virtualized servers in a
Education and Experience:
Associate ' s degree (A.A.) or equivalent from two-year College or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience.
Bachelor ' s degree (B.A. or B.S.) from four-year College or university; or equivalent training, education and experience.
Travel Requirements:
Travel 0-10%
CB TWC 4/24/2014, Navitbot
FCC Unit_TWC: NAVIS
Controlling Establishment ID: 00800 - Andover 400 Minuteman Rd
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status