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Customer Service
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Plano, TX Plano, Texas |
About this job
Contact Center Agent - Purchase to Pay
CORESTAFF has an exciting opportunity with a Leading Telecom Services company located in Plano near Legacy/Dallas North Tollway for a Bilingual Spanish AND/OR Portuguese Contact Center Agent.
The Contact Center Agent will be responsible for the operations of the Invoice to Pay process for all internal and Supplier invoices and the call off and implement agreement for indirect material.
Responsibilities
This exciting Contact Center Agent opportunity is a long term contract position with the potential to transition to a permanent position. Please forward your resume today for immediate consideration!
Qualifications
This is a 3rd shift position M-F 1:00am – 10:00am.
Bilingual Spanish AND/OR Portuguese with excellent written and verbal skills to support European and Latin American business customers. (will be tested)
CORESTAFF Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. CORESTAFF Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.
Contact Center Agent - Purchase to Pay
CORESTAFF has an exciting opportunity with a Leading Telecom Services company located in Plano near Legacy/Dallas North Tollway for a Bilingual Spanish AND/OR Portuguese Contact Center Agent.
The Contact Center Agent will be responsible for the operations of the Invoice to Pay process for all internal and Supplier invoices and the call off and implement agreement for indirect material.
Responsibilities
- Provide 1st line support for the SSC services for end-users and suppliers supported by Sourcing SSC via phone or email.
- The Contact Center Agent receives, pre-analyzes, categorizes and describes the problem, and if the agent has sufficient knowledge and/or authorization, also solves it in 1st line otherwise the ticket is dispatched to 2nd line.
- The Contact Center Agent will be provided with a deeper knowledge and will answer “How-To questions” for specific systems such as Ericsson buyer and/or routines such as the Ericsson Invoice to pay flow or the call of process.
- Ticket handling is done via the ticket system WIH.
This exciting Contact Center Agent opportunity is a long term contract position with the potential to transition to a permanent position. Please forward your resume today for immediate consideration!
Qualifications
This is a 3rd shift position M-F 1:00am – 10:00am.
Bilingual Spanish AND/OR Portuguese with excellent written and verbal skills to support European and Latin American business customers. (will be tested)
- Knowledge of SAP-R3 and Excel is preferred.
- Graduate with 2-3 years working experience in Voice services (inbound/outbound)
- Basic knowledge of accounting process
- Experience in handling the Case Management system (WIH Ticketing tool)
- Experience with ServiceNow ticketing tool a plus
- Good Computer Knowledge
- Basic ability to adapt to change, strive for improvements and eager to learn new working processes, methods etc.
- Process understanding.
- Good ability to work in teams.
CORESTAFF Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. CORESTAFF Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.
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