Integrated Solutions Software Support Agent - Full-time / Part-time

Pitney Bowes is seeking a Integrated Solutions Software Support Agent

Pitney Bowes provides technology solutions for small, mid-size and large firms that help them connect with customers to build loyalty and grow revenue. Many of the company's solutions are delivered on open platforms to best organize, analyze and apply both public and proprietary data to two-way customer communications. Pitney Bowes includes direct mail, transactional mail and call center communications in its solution mix along with digital channel messaging for the Web, email and mobile applications. For more information, please visit us on the web at www.pb.com. Pitney Bowes Integrated Software Solutions is looking to continue to build our team by hiring a dynamic remote software diagnostic and support professional.

Pitney Bowes is seeking a knowledge management focused technical professional who will ensure exceptional handling of customer concerns and will drive technical data accuracy in various Knowledge Centered Support (KCS) repositories. This exciting position is designed for the life-long learner with strong written communication skill who can quickly evaluate technical scenarios or documents, revise to existing knowledge management standards, and disseminate as appropriate. The successful incumbent in this position will receive technical training on increasingly complex integrated software solutions. Working with Subject Matter Experts they will drive content creation to address identified gaps in the knowledgebase for internal and external clients. We are seeking the talented individual who desires to drive directly to success for our clients and team members.

Essential Functions:

The Integrated Solutions Software Support Agent will provide over-the-phone and remote viewer session diagnostic support and repair of integrated customer software solutions and related peripherals. This dedicated professional will interact with our team of similarly-skilled agents to provide top-notch support and will participate on special project teams as required.
Primary responsibilities include:
- Delivery of a world class customer experience on Pitney Bowes integrated software solutions and peripherals
- Building personal knowledge of Pitney Bowes solutions and software support technologies as required
- Working under the direct supervision of technology professionals and senior staff to understand and improve practices, policies, procedures and offerings
- Rapidly learning and improving proper CRM tools and procedures, evolving knowledge management practices, customer-handling techniques, and diagnostic & troubleshooting skills
- Providing professional status updates to customers and to internal systems keeping stakeholders well informed
- Taking ownership of issues until resolved
- Driving or participating in special projects and other duties as assigned


All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply

Qualification
Preferred Qualifications:
- Familiarity with PB Products or equivalent shipping/mailing software
- COMP TIA A+ Certification, N+ Certification or equivalent certification
- Knowledge of HIPAA and privacy compliance requirements
- Experience with programming languages, SQL server, and with .NET framework

Required Qualifications:
- Strong interest in software support
- Strong desire to contribute to the building of an extraordinary support methodology
- Associate's degree in an information technology field or equivalent experience
- Understanding of networking technologies
- Working knowledge of data structures, databases, and system integration
- Ability to work effectively alone or in team under direct supervision
- Excellent interpersonal and customer handling skills
- Ability to think critically and to efficiently diagnose complex problems
- Willing and able to pass a pre-employment background and drug test
- Willingness to work flexible schedule during weekdays