Customer Service Technician

Pitney Bowes provides technology solutions for small, mid-size and large firms that help them connect with customers to build loyalty and grow revenue. Many of the company's solutions are delivered on open platforms to best organize, analyze and apply both public and proprietary data to two-way customer communications. Pitney Bowes includes direct mail, transactional mail and call center communications in its solution mix along with digital channel messaging for the Web, email and mobile applications. For more information, please visit us on the web at www.pb.com.


This position will sit in our Communications Solutions (DMT) business unit. This business unit provides technologies that help businesses of all sizes better communicate. We offer a full range of meters, digital color printers, inserters and sorters that enable the creation of high-impact, color customer communications, bills, statements, marketing offers and compliance documents. Our shipping solutions serve mail centers to production shipping. We provide digital solutions so organizations can create the right relations with the right customers

We are currently seeking a Customer Service Technician. The right candidate will be an integral part of our talented team, supporting our continued growth.



This is a BUFFER position - This is a short term position up to 2 years with potential for extension beyond. This position offers Pitney Bowes full time benefit packages excluding severance and long term disability. This position could become a long term.


Responsibilities include, but are not limited to:

Proactively schedule and perform preventative maintenance
Trouble-shoot customer reported problems
Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction
Manage a queue of calls to ensure that customers are contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines.
Work in a high performance team environment
Build and help strengthen strong customer relationships
Plan and perform equipment upgrades and new installations

All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply


Qualification

Required Qualifications:

• A minimum of 1 year experience trouble-shooting and repairing complex mechanical equipment
• Previous customer service experience
• Self-motivated with the ability to produce quality results
• Strong communications (written and verbal) and customer relations skills
• Highly developed interpersonal skills and telephone skills are required
• Positive attitude and commitment to excellence
• Strong team skills
• Strong planning, scheduling, and prioritization skills
• Depending on customer needs this position may have to work1st, 2nd or 3rd shift.
• A valid drivers license and clean motor vehicle record
• Able to handle up to 55lbs with or without accommodations

Preferred Qualifications:

• Swing arm inserter experience a plus
• Proven technical knowledge with computer hardware, Windows NT, and networking
• A+ Certification a plus

To learn more about Pitney Bowes and the many other opportunities available, please visit www.pb.com/careers .