Rep Indirect Sales

Cricket Wireless is the pioneer and leader in delivering innovative value-rich prepaid wireless services with no long-term contracts serving approximately 6 million customers. Cricket offers nationwide wireless voice and mobile data services over high-quality, all-digital wireless networks. Cricket's innovative products and services, including the award-winning Muve Music® - the first music service designed for a wireless phone, are available nationwide at Cricket branded retail stores, dealers, national retailers.

We are looking for employees with proven competency in their respective fields, who enjoy taking the initiative, and are comfortable in a fast-paced, team-based environment.  We offer our team members a competitive total rewards program which incorporates both short- and long-term compensation and incentives, as well as a comprehensive benefits package.

We’re a dynamic, growing, equal-opportunity employer where employees discover that a career can become a calling.   .  

Position Overview

Provide sales support to select accounts in Cricket's indirect distribution channel.

Utilize Cricket’s tools, processes and programs including the following to positively impact Dealer performance enabling the successful attainment of all gross and net adds targets, revenue goals and other Key Performance Indicators from assigned dealer accounts.  Tools, process and programs include but are not limited to the following:

• Support merchandising requirements

• Manage brand compliance in all distribution points.

• Deliver and/or Assist with one on one or group training required to enable indirect retailers to successfully market and sell the Cricket proposition.

• Plan, and support or execute sales events

• Side by side selling with local and/or national retail partners, modeling those sales skills and behaviors that best enable successful sales of Cricket products; identify and coach behaviors impacting sales in a positive or negative way. Motivate dealer employees to sell Cricket products

• Assist in the onboard process with new dealer employee hires

Assist dealers with customer service issues or questions including billing, activations, etc.

Function as primary point of contact for escalated customer service issues

Conduct inventory asset management on a quarterly basis or as needed by Dealer /Cricket.

Build partnerships with and the local management of current and future electronics and wireless retail operations, local, regional, or national retailers by visiting multiple locations and working with those partners to ensure viability of Cricket sponsored events and floor space.  Consult with Indirect store management regarding outside selling efforts and neighborhood relationship building

Weekly call reports to Indirect Account Managers including monthly and quarterly goal and sales reporting and forecasts.  Call attention to discrepancies or exceptions in quotas, actuals or run rates.

May assist in the identification and /or recruiting of third party distribution partners, including contract implementation and compliance.

Required Qualifications:

• High School diploma or GED

• 1 year customer service or sales experience

Preferred Qualifications:

Bachelor’s degree, Wireless, Telecom, High Tech Experience

Our full-time employees enjoy the following benefits:
 
Medical, Dental and Vision
Domestic Partner Coverage
Company Paid Life Insurance
Company Paid Dependent Life
Company Paid Disability
3 Weeks Vacation
Sick time
Holiday Pay
Jury Duty Pay
Travel Accident Insurance
401(k) with Company Match
Employee Assistance Program
Tuition Assistance
Flexible Spending Accounts
Adoption Assistance
Fitness Reimbursement
Group Auto & Home Insurance Discount
Discounted Phones & Service for Immediate Family
 
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.