Air Import or Air Export Agent - Full-time / Part-time

Our client is currently seeking experienced Air Import and Air Export Agents. These are contract positions; ideal for those unemployed. We have various positions and shifts available. Either Monday - Friday or Tuesday - Saturday, 1st shift positions. Possible overtime

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Air, Ocean, and / or Road Operations Agent position can be broken down into two areas of responsibility: Operational Excellence and Client Relationship.

Operational Excellence

? Processes shipments as outlined in standard operating procedures around quoting, client booking, pick-up management, on-handing, shipment available for forwarding, movement, shipment inbound, customs clearance, delivery, and invoicing core processes

? Follows the Operational Data Quality Policy

? Ensures that governmental processes, procedures and activities are performed based on global, country specific and port specific governmental regulations

? Partners with third party service providers to ensure world class, seamless service delivery to the client

? Meets the clients need around shipment bookings, collections, delivery, and shipment updates

Client Relationship

? Becomes familiar with assigned clients, including key contacts, unique requirements and operating processes

? Assists in the investigation of billing issues and develops solutions for problems to ensure accurate invoices are provided to the client in a timely manner

? Partners with business units and sales to enhance the client experience and strengthen the client relationship

Computer Skills

Basic skills in Excel, basic Microsoft Word, and PowerPoint.



Education and/or Experience

? Experience as a Freight Forwarder operator

? Experience in a role involving extensive client contact

? High School Diploma (or equivalent education)