Shift Leader

JOB PURPOSE: The purpose of this position is to provide additional support to the Management Team and allow for additional leadership coverage during peak business periods. The Shift Leader role will assist with management duties and will also flex to other restaurant roles as needed.

CORE JOB FUNCTIONS/RESPONSIBILITIES:

• Lead and coach Team Member performance
• Positively impact the achievement of sales and profits in the restaurant
• Help provide support and direction for the Crew Members
• Administrative
• Open the restaurant, including all appropriate paperwork
• Assist in closing the restaurant along with another member of the Management Team.
• Run a mid-shift
• Perform shift change, including all appropriate paperwork
• Break down cash drawers
• Perform safe audits
• Inspect credit cards
• Transfer funds to bank or armored care service
• Complete Manager Absolutes
• Perform Comps, Voids, and Discounts (CVDs) and Pull Backs
• Perform Server check-outs
• Document shift highlights in the daily communication log
• Operational Readiness & Execution
• Perform Line Checks
• Perform Prep/Portion Sheets
• Perform Daily QSC
• Monitor food quality, labor, and safety throughout the shift
• Receive food orders, ensure proper product, food quality, food safety, and proper storage
• Receive liquor orders, ensure proper products and proper storage
• Guest & Team Member Relations
• Conduct Team Member pre-shift meetings
• Conduct informal disciplinary sessions with Crew Members
• Perform figure eights during peak periods
• Address Guest complaints in the restaurant
• Assign cleaning duties to Team Members
• Manage labor on the shift
• Monitor Guest and Team Member safety and security
• Monitor Responsible Alcohol Service
• Utilize Alert Line
• Other duties as assigned by the General Manager and/or Supervisor

MAGNITUDE/SCOPE:

Knowledge/Skills:

• Leadership and facilitation abilities with fellow Crew Members and management
• Knowledgeable in all functional areas of restaurant operations
• Superior verbal communication and interpersonal skills
• Ability to take and give direction, and execute team and company objectives
• Knowledgeable about current marketing initiatives and up-coming events in order to proactively inform our guests and Crew Members and invite them to return
• Knowledgeable of proper sanitation, food safety, and security procedures
• Basic mathematical skills
• Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and PizzaRev policy and procedures
• Knowledge of commonly ordered drinks and food items
• High degree of customer service
• Knowledge of Operations
• Ability to resolve Guest issues
• Knowledge of all menu and drink items to ensure quality and coaching of others
• Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position

Freedom to Act:

• Ability to meet / exceed specific service time and guidelines at all times while engaging Guests to personalize their experience

Size and Complexity:

• Ability to ensure that 100% of Guest issues are resolved throughout the shift
• Must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts
• Ability to maintain a high degree of pace and intensity for an extended period of time

Interaction:

• WOW our Crew Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest
• Maintain a positive work relationship with management to achieve results on a shift-by-shift basis
• Work as a contributing member of a team and willing to help fellow Crew Members as needed

External Relationships:

• WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value
• Ability to interact and communicate with Guests to monitor their needs throughout the shift

EDUCATION/EXPERIENCE

Required

• Minimum 21 years of age
• Valid class “c” driver’s license
• High school diploma or equivalent
• Successfully pass a background records check

Preferred

• Prior experience managing others
• Some post high school education is preferred

PHYSICAL DEMANDS:
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. PizzaRev reserves the right to add or delete duties and responsibilities at the discretion of PizzaRev or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

You are applying for a position as an employee of Pie Wild, Inc. Pie Wild, Inc. has a license to operate PizzaRev restaurants but is an independently owned and operated subsidiary of Buffalo Wild Wings, Inc. which is a NASDAQ-traded (BWLD) restaurant company and an equal opportunity employer.