The job below is no longer available.

You might also like

in Middleton, MA

Use left and right arrow keys to navigate

About this job

Primarily responsible for effective supervision of the Front End operation. Maximize profitability through excellent customer service driving sales, maintaining overall front end standards and achieving business objectives.

Position Duties:

  • Promote and sustain Bob’s Stores Culture by embracing and holding all Associates accountable for BOB’S People Principles including Courage, Team, Passion, Reinvention, Accountability and Respect.
  • Lead by example and provide excellent customer service, holding all Associates accountable for ensuring current customer service standards are executed at all times. Drive service standards through current company sponsored programs.
  • Exhibit a strong sense of urgency around providing all Customers with a superior experience.
  • Maintain a neat and orderly front end, stock room and office area.
  • Maintain a sound technical working knowledge of Register and Service Desk procedures. Perform as a cashier as required by business.
  • Ensure all Associates are properly trained to provide excellent customer service to all customers through fast and accurate Front-End service. Provide ongoing coaching as needed.
  • Train and coach all Associates to acquire new Best of Bob’s Customers. Continuously coach all cashiers to maintain the store’s Loyalty Capture rate at the current company minimum.
  • Conduct Register Training classes as needed for Front End and Sales Floor Associates. Be proactive in identifying and training Associates for Service Desk and Key responsibilities.
  • Understand business trends using all available tools. Ensure efforts are directed towards driving sales and profitability, including supporting all company sponsored business driving initiatives.
  • Understand, embrace and execute all company directives, including all current company policy and procedure.
  • Ensure each component of the Monthly Compliance Program (TSE, CCR) is executed accurately to ensure that company standards/expectations are met.
  • Maintain an appropriate and effective level of communication with all Store Support Team Associates, ensuring that all direct reports maintain the same level of effective communication.
  • Assist Store Manager in evaluating job performance of all Front End Associates, including cash handling violations, overall job performance and scheduled appraisals.
  • Partner with the Store Manager to identify and develop additional Front End trainers to conduct training classes in the absence of the Customer Service Supervisor.
  • May be responsible, as required by business, for opening and closing the store as well as participating in the store alarm call rotation.
  • Take on additional responsibility as dictated by business.

Position Requirements:

  • High School Diploma/GED preferred.
  • Previous supervisory experience required, specifically in a customer service role.
  • Full time hourly position of 35-40 hours per week based on business needs. Nights, weekends and holidays required. Flexible availability required.
  • Position may be required to carry keys to the store, as well as hold access to the store alarm system.
  • Communicate in writing and verbally (in person, using telephone systems and via e-mail) to staff, customers, and store management to ensure effective customer relations.
  • Read, and interpret information received via mail, and electronic communications.
  • Participate in various problem-solving activities requiring skills such as reading, writing, mathematical skills including analysis.
  • Bending, lifting, moving, carrying and bagging merchandise up to 20lbs. Reaching and lifting merchandise above head to restock or store merchandise on shelves required.
  • Operate various equipment requiring manual dexterity and hand/eye coordination (i.e. registers, ticketing guns, hangers, telephones, ticket machines, etc.).
  • Comprehend and execute verbal and written directions to ensure effective completion of tasks.
  • Valid Drivers License required.

This location may or may not be hiring at this time. However, we continuously accept applications to ensure that we are able to quickly identify and select the most qualified applicant(s) once a position becomes available. All applications we receive remain active for 12 months, to be considered for all potential opportunities that may arise. Please click the “Apply Now” button to continue the application process.

Job Benefits

Some of our best benefits come without an enrollment form – benefits that simply come with the culture. We’re casual. We’re fast. We’re fun. We’re flexible. We’re inclusive. We’re diverse. We know that the more diverse our workplace is, the more creativity and perspective we will have as a company. We recognize exceptional efforts and we have some of the most down-to-earth managers and coolest co-workers you could ever hope to work with. 

Now, for a few of the more standard benefits you’ll enjoy as a full-time Associate: 

  • Medical, dental and vision plans
  • Group term life insurance – Company paid
  • 401(k) savings plan*
  • Immediate and generous merchandise discount at all Bob’s Stores and Eastern Mountain Sports locations.
  • Paid holidays
  • Paid vacation days
  • Paid sick time
  • Dependent Care Spending Account
  • Short-Term Disability – Company paid
  • Long-Term Disability – Company paid
  • Employee Assistance Program
  • Associate Recognition 

Part-time Associates are eligible for: 

  • 401(k) savings plan*
  • Immediate and generous merchandise discount at all Bob’s Stores and Eastern Mountain Sports locations.
  • Associate Recognition 

*Certain eligibility requirements will need to be met.