Specialist-Service Program Management - Full-time / Part-time

Responsibilities

• Ensure orders are processed in a timely manner in accordance with current SLAs).
• Lead resource that coordinates all activities relative to installation of the service. Ensure all organizations touching orders accurately complete their respective tasks
• Work with other organizations and / or account team to resolve any problems that could jeopardize the service being delivered on time
• Serve as lead on projects for clients.  May include development activities with other organizations
• Inform client of jeopardy situations
• Gather and input order information for order submission.
• Responsible for reviewing and providing accurate and complete information on all orders prior to submission.
• Setting proper expectations with client and / or account team of order intervals prior to order submission.
• Verify all order information with LCON (site, demarcation, technical information)
• Track all orders from OE submission to activation.
• Maintain and provide tracking spreadsheets for client as required
• Provide status on pending/completed orders to branch/account team as required
• Escalate to proper management any and all jeopardy situations encountered during the implementation process.
• Verify completion of circuit installations in the respective implementation system.
• Schedule, coordinate and manage circuit activation with Local Contact (LCON), Vendor and internal support groups

Qualifications

Professional Qualifications:

• Minimum BS/BA, or equivalent, with 5-7 years of job-related experience
• Background in Order and Change Management
• Strong technical abilities in IT and Telecom
• Certified Contract Manager Certification a plus
• ITIL Certification and ITIL conversant a plus

Systems/Tools/Applications Experience:

OrderPro, F&E, TCOMS, COMS, FARMS, ETMS, ContractViewer, ClientView, OBUS, ITEMS, EZSTATUS, PMRA, VEC, EXCEL

Equal Employment Opportunity

• Verizon is a Federal Contractor
• Verizon requests veteran priority referrals
• Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.