Field Service Tech

Pitney Bowes Seeks a FieldServcie Tech

Pitney Bowes provides technology solutions for small, mid-size and large firms that help them connect with customers to build loyalty and grow revenue. Many of the company's solutions are delivered on open platforms to best organize, analyze and apply both public and proprietary data to two-way customer communications. Pitney Bowes includes direct mail, transactional mail and call center communications in its solution mix along with digital channel messaging for the Web, email and mobile applications. For more information, please visit us on the web at www.pb.com.

Communications Solutions

This position will sit in our Communications Solutions business unit. This business unit provides technologies that help businesses of all sizes better communicate. We offer a full range of meters, digital color printers, inserters and sorters that enable the creation of high-impact, color customer communications, including bills, statements, marketing offers and compliance documents. Our shipping solutions serve mail centers to production shipping. We provide digital solutions so organizations can create the right relations with the right customers.
We are currently seeking a FieldService Tech. The right candidate will be an integral part of our talented team, supporting our continued growth.
The FieldService Tech.demonstrates a high level of proficiency in performing all activities associated with installing, servicing and maintaining a wide range of Pitney Bowes products in a geographic territory. This position requires from strong electromechanical skills to advanced electronics skills in order to properly troubleshoot and repair appropriately. In addition, personal computer literacy/skills, computer certification, basic software skills, application knowledge and an understanding of integrated circuits are all a requirement. All aspects of revenue-generating functions such as EMA sales, billable labor and parts/supplies are part of the FieldService Tech. responsibilities.
Responsibilities include, but are not limited to:
Maintains service level of assigned product line through maintenance of product up time to prescribed levels. Combines competent functional knowledge of equipment with customer application(s) and use. Plans and coordinates install with Sales as required.
Maintains high level of equipment up time through knowledge of products and customer requirements. Successfully completes company-based training programs and keeps current with applicable technologies through formal education and/or other means.
Receives technical guidance from and supports Senior Field Product Specialists. Works directly with senior staff at customer site or in other settings as required.
Contributes to revenue growth through solicitation and sales of parts, labor, EMA's and other programs including supplies, etc. Maintains current knowledge of revenue enhancement opportunities across Sales/Service/Direct Marketing spectrum. Provides added value to customer through recommendation and upgrade of EMA's or other means: parts, supplies, etc.
Ensures integrity of metered mail. Understands and maintains statutory requirements of metered mail system with USPS and educates customer of it.
Maintains work area, equipment and tools in a safe and working condition. Adheres to all statutory and company mandated safety regulations and informs customers and/or internal staff of any and all concerns.

This is a BUFFER position - This is a short term position up to 2 years with potential for extension beyond. This position offers Pitney Bowes full time benefit packages excluding severance and long term disability. This position could become a long term

All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply


Qualification


Required Qualifications:


A+ Certification Asset.
High school/Technical school degree with specialization in electromechanical, electric, or equivalent background.
Proven performance (min 1 year) in technical service and customer relations of moderately complex business equipment and systems such as (i.e. mailing equipment, inserters, laser/thermal printers, kiosks, copiers, facsimile machines, LAN, telecommunications equipment, ATM machines).
1 year experience in field technical service for complex business equipment and systems.
Ability to read and interpret part prints, schematics, technical manuals, etc.
Ability to adapt to changing environment in the areas of products and technology, customer personalities and customer knowledge levels.
Valid driver's license and clean driving record required/reliable transportation required.
Ability to transport at least 35 lbs with or without accommodation.
This position will require travel to and from customer sites on a daily basis as well as other facilities with occasional long-distance travel.
Needs to be available for standby support during the week and on weekends.
A significant amount of standing, walking, and lifting, with or without accommodations is required for this position.
Preferred Qualifications:
Net+ Certification
Printer repair and certification (ie: PDI)

To learn more about Pitney Bowes and the many other opportunities available, please visit www.pb.com/careers.