Immediate Customer Service Availability - Full-time / Part-time

Randstad is working with the top companies in the Greater Boston Area. Our client is seeking Customer Service Associates to provide high level of customer support to customers by phone. The fast paced call center environment provides support to members on health provider choices (enrollment and billing).The ideal Customer Service Associate needs to have excellent oral communication skills, strong English writing skills, as well as great problem solving and conflict resolution skills.

DUTIES & RESPONSIBILITIES:
- Resolves difficult and frequently unique customer questions and complaints, through resolution and closure Responsible for solving customer problems in a timely manner.
- Negotiates and uses persuasion abilities to ensure operations and customer are aligned on issues.
- Serves as liaison between customers, leadership and various departments.
- Ensures that appropriate records, required reports, and related administrative functions are correct and maintained.

Working hours: 40 hours

Qualifications:
Must have a High School Diploma
Must have access to a car - the site is NOT accessible by MBTA
At least 1-2 years of customer service experience
Excellent oral communications skills, able to speak in a clear manner
Comfortable with speaking on the phone
Have proven success in a customer service role (industry experience or call center experience not required)

Please send a current copy of your resume to brooke.conley@randstadusa.com ASAP.