Housekeeping Supervisor - Sheraton Denver Tech Center

Housekeeping Floor Supervisor is responsible for supervising, directing and assuring the completion of all housekeeping tasks assigned to room attendants and housepersons and maintaining IHR's high standards of cleanliness.

Interstate is an EEO/AA/M/F/D/V employer.



SUMMARY

Supervises cleaning personnel and inspects hotel guestrooms, bathrooms, corridors, and lobbies. Assigns work to cleaning personnel and trains personnel in housekeeping duties. Posts room occupancy records. Adjusts guests' complaints regarding housekeeping service or equipment. Writes requisitions for room supplies and furniture renovation or replacements. Reports need for room redecoration to Executive Housekeeper. Examines carpets, drapes and furniture for stains, damage, or wear. Checks and counts linens and supplies. Records inspection results and notifies cleaning personnel of inadequacies. May also perform cleaning duties.




MAJOR AREAS OF ACCOUNTABILITY

Essential Functions

•Inspect guestrooms and indoor public spaces for cleanliness, proper inventory and item quality and safety

•Inspects rooms for damage

•Inspects and reports linen and supply inventories

•Writes requisitions for room supplies, furniture replacement and renovation and room redecoration

•Observes status and maintains common areas, including floor closets, stairwells, halls, lobby areas and elevators

•Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log and file on a routine basis

•Properly uses and maintains assigned equipment and supplies to departmental specifications, including vacuums, chemicals and cleaning aides

•Keeps immediate supervisor promptly and fully informed of all problems or matters of significance

•Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

Supportive Functions

•Greets guests and responds to special requests

•May gather waste and/or contaminated materials for disposal. Assigned areas of the hotel may include guestrooms, hallways, lobby, stairwells and offices

•Cleans guestrooms to the level of standards set by the Hotel, including stripping of soiled items and trash, bed making, cleaning bathrooms, vacuuming, dusting and replacing amenities and supplies

•At all times projects a favorable image of The Hotel Group to the public

•Maintains safe working conditions within department and Hotel

•Properly handles lost and found items in accordance with department policies and security procedures

•Responds to guest concerns, complaints or suggestions appropriately, refers them to management in support of providing superior guest service

•Performs other duties as assigned by Manager



SPECIFIC POSITION REQUIREMENTS

Individual must possess the following, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

•Working knowledge of the use of laundry chemicals and different formulas, as well as effects on various types of linen.

•Ability to prioritize and organize work.

•Ability to lift, bend, stoop, push or pull heavy loads, and stand for long periods of time.

•Requires lifting bundles of linen weighing up to 50 lbs.

•Ability to push and/or pull wheeled carts weighing up to 150 lbs.

•Basic ability to comprehend English language sufficient to understand information such as safety label and instructions.

•MultiLingual a plus

•Attendant may be asked to answer phone in laundry area

•Must exhibit positive interpersonal skills with focused attention to guest needs and varied business contacts

•Maintain physical stamina and


Rediscover the revitalized Sheraton Denver Tech Center Hotel. Retreat to one of our 262 re-imagined guestrooms now featuring The Sheraton Sweet Sleeper™ Bed, Starbucks® 1-cup service, Shine for Sheraton™ bath products, wireless High Speed Internet Access, and 37" LCD flat screen televisions. An ideal choice for business or pleasure, our updated rooms boast spectacular views of downtown Denver, Pikes Peak, and the Rocky Mountains.


Thoughtful touches and convenient amenities will make your stay more comfortable. Stay connected to what matters most to you with our lobby “connection destination”, the Link@Sheraton experienced with Microsoft. Make time for a workout in our updated Fitness Center. Our warm professional staff will work to ensure that your stay is relaxing and comfortable.


Downtown Denver, just 13 miles away, is bursting with activities for you and your family to enjoy, including professional sports stadiums. With an average of 300 sunny days a year, you'll find it easy to play a round of golf at one of our many area golf courses. Or if skiing is more your style, great Colorado skiing is only an hour away.


Our friendly and experienced staff can help you plan a great event in our 12,000 square feet of meeting space and 13 meeting rooms, including our grand ballroom. Afterwards, gather with friends or colleagues and unwind over dinner in Redfire Restaurant or in the comfort of Redfire Lounge.

Division: Administration

Division: Rooms - Housekeeping

Facility: Sheraton Denver Tech Center
Category: Hospitality


Nearest Major Market: Denver
Job Segments: Housekeeping, Manager, Network, Supply, Inspector, Hospitality, Management, Technology, Operations, Quality