Credit and Collections Specialist

We are working on a Credit and Collections position for our client in Devens, MA. This is a full time, temp - perm opportunity to work with an excellent company.

TheCredit & Collections Specialist will primarily:

• Contact customers daily to solicit payment with past due balances and follow-up on payment commitments while maintaining superior customer relationships.
• Act as the first accounting point of contact for external customer issues.
• Approve and process manual credit card transactions.
• Review on hold orders continuously for possible release.
• Review & send 40-day, 60-day, and final dunning letters for all applicable accounts weekly.
• Respond timely to customer inquiries and work with internal departments to reach resolution.
• Process the Credit Card Settlement Report and Uncharged Report daily.
• Research, analyze, diagnose, and resolve credit issues.
• Monitor the Credit Card Workbench and take appropriate actions to resolve issues.
• Communicate and forward delinquent accounts to a 3 rd party collection firm.
  
  

Job Requirements

Keyattributes:

• Interface well with customers.
• Customer-focused, diplomatic, and tactful.
• Influence and attain closure on collection issues.
• Commitment to excellent customer service.
• Manage conflict and negotiate successful outcomes.
• Act decisively on collection issues.
• Prioritize and manage multiple responsibilities.
• Professional telephone etiquette.
• Strong written and oral communication skills (especially phone skills).
• Exhibit a positive attitude.
• Extremely quick with 10-key data entry.
• Promotable with a strong desire to learn and goal-oriented.
• Willingness to take on new tasks as needed.
• Work independently and as part of a team.
• Flexible and adaptable.
• Self-motivator with ability to multi-task and meet deadlines.
• Work well with all levels of the organization.
• Consistently dependable with strong ethics.
• Strong Microsoft Outlook and Excel skills.
• Think critically and analytically.
• High attention to detail.
• Strong negotiation skills.

An Associate’s degree in Business or Accountingrequired, Bachelor’s degree in Business or Accounting preferred, with minimumof 3-5 years collections experience in a manufacturing or distributionenvironment.

As a CoWorx employee you are eligible for Medical, Dental and Vision Benefits, Patient Care Program, Bonus for every 1650 hours worked, 401(k), Credit Union, 2 Payroll Options: Direct Deposit, Payroll Debit Card and an Employee Referral Bonus. Earn up to $125 referring your friends!

Please email a resume, call our office or stop in Monday-Friday between the hours of 9am-2pm to apply.
We are located at :
33 Boston Post Road West
Suite 350
Marlborough MA 01752
508-281-6166

CoWorx Staffing Services

Together we’re better.

Visit our Website: www.coworxstaffing.com

Equal Opportunity Employer