Client Management Director - Optum Payment Integrity

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)
Position Description:

The Payment Integrity Client Director is responsible developing and maintaining relationships across a complex suite of services for UnitedHealthcare. The role focuses on improving client satisfaction, managing a portfolio of services to clients and driving business opportunities to expand services to customers. This position establishes and cultivates strategic business relationships and acts as an outward-facing, dedicated resource for assigned accounts at an executive and operational level. This role serves as the primary point of contact for client escalations, new service requests, business performance and manages contracts for new and existing services. Additionally, this role provides internal support to business stakeholders to drive process and product performance and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs. This function works closely with consulting, product and finance teams on potential business opportunities that develop out of the relationship with the client contacts.


Key responsibilities include:
Develops business opportunities and drives alignment with executive leadership to achieve client results, revenue, retention and margin growth 
Demonstrate customer advocacy by emphasizing those features/benefits of relevant Payment Integrity service offerings which meet specific customer' needs
Identifies emergent needs, and conducts opportunity assessments across the business supporting the development of strategies that achieve long term success 
Resolves process and escalated performance issues 
Develops plans and strategy with executive leaders across the business to enable client performance, execution and delivery
Develops executive presentations/materials, coordinates requests, and supports the planning process to drive performance 
Oversight of current client in-year initiatives and driving delivery of client commitments 
Demonstrate leadership in the ability to cultivate internal and external relationships 
Conduct assessments post-mortem reviews in order to develop best practice winning strategies and tactics
The successful candidate will be a seasoned professional skilled in customer advocacy with proven experience working at the executive and C-suite levels crafting and driving business plans targeted toward growth. Those best suited for this position have strong relationship skills, financial acumen, program management skills, process expertise and a consultative approach. The role requires the ability to address high profile matters at a rapid pace with a critical thinking approach. This position requires a leader who is passionate about finding repeatable methods to drive consistent delivery in a highly fast paced matrixed environment.

Minimum 5+ years' experience working with senior-level c-suite executives with and demonstrating progressively increasing responsibility for client relationship management and consultation. 
Strong financial acumen and preferably experience managing a P&L
8+ years' experience in progressive health service, disease or claims management across the insurance industry. 
5 + years' experience working in a matrixed and high change environment handling tight deadlines. 
Program management and/or Six Sigma experience preferred
Demonstrated ability to message, position, and present solutions and financial performance information for maximum customer impact and influence
Highly collaborative and consultative style; Ability to establish credibility and build relationships at all levels.
Strong knowledge and experience with the Microsoft Office suite of products.
Able to travel 25%-35%
Undergraduate degree required. An advanced degree (e.g., MBA, MHA) is preferred


Key Competencies

- Differentiate the Business in the Marketplace: Identifies new market opportunities to drive organic growth. Leverages capabilities and services from across the enterprise to create market-leading client solutions. Leverages our core assets and creates support within the organization to establish unique, market-differentiating solutions.

- Demonstrates Visionary Thinking: Establish business strategies that create or sustain competitive advantage. Thinks broadly and long-term, recognizing the impact of decisions and actions on the entire enterprise and clients over time. Demonstrates understanding of how to grow strategically into new markets.

- Establish Innovative PartnershiSps: Focuses the organization on attracting and building business partnerships. Acts quickly to seize opportunities for innovation and new ways to benefit clients through the effective use of partners and alliances to drive broader and deeper value propositions.

- Drive a Client Focused Culture: Drives the organization to deliver industry-leading client service and satisfaction. Focuses the organization on retaining the right clients for life. Champions the importance of maximizing the client experience. Acts quickly to seize opportunities for innovation and new ways to benefit clients.

- Operates with Collaborative Spirit: Works effectively in a matrix environment and builds relationships internally as well as externally. While consensus is not required, must drive action and results while maintaining a healthy and productive work environment.
OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.



OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.



At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.



Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.