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in Portland, TN

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About this job




Overview:




Oversee the day-to-day fulfillment operations, supporting the Facility VP with the short and long term tactical/operations planning to ensure productivity goals and objectives are achieved.

Key Accountabilities:
  • Provide leadership to achieve company profit objectives and customer service goals by optimizing fulfillment operations' productivity/throughput levels, work scheduling and processing.
  • Responsible for ensuring departments meet or exceed performance requirements in the areas of safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service and execution to plan.
  • Identify, develop, and implement short and long term strategies, which enhance profitability, productivity and efficiency for each operations function.
  • Manage and develop the team toward individual growth and performance excellence and conduct performance reviews.
  • Continually analyze work processes to identify optimization opportunities and implement process improvements.
  • Develop metrics and maintain procedures to ensure customer service satisfaction levels are attained while, fostering a work culture that is successful and committed to superior customer service.
  • Facilitate budget preparation and execution with entire operation to ensure control resources utilization.
  • Review analyses of activities, costs, operations and forecast data to determine department progress toward stated goals and objectives.
  • Plan, execute and manage the annual physical inventories with finance department, to reconcile the physical counts for posting inventory and documenting final results.
  • Maintain a high level of inventory accuracy and shortage control through enforcement of proper procedures and company policies.
  • Ensure consistent, thorough and timely communication to subordinates, peers and senior management.
  • Provide a safe work environment for staff; develops and enforces safe/smart work practices and ensure compliance with AOSE and safety program.


Skill Summary:
  • Bachelor's degree in Distribution, Supply Chain, Logistics or a related field. Master's degree preferred.
  • In depth knowledge of e-commerce and fulfillment operations, including; experience with high transaction operations and excellent skill in areas of supply chain logistics, and inventory management, with an emphasis on customer service.
  • Accountability for an entire distribution facility (fulfillment preferred).
  • Effective decision making ability in a fast paced environment.
  • Ability to stay ahead of the curve by finding new ways to satisfy customers.
  • High-level understanding of Six Sigma process improvement methodology.
  • Proven operations leadership skills including leading a team with a clear vision and strategy, results-orientation, change catalyst, and developing people.
  • Facility start-up experience strongly preferred.



Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive environment.