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Lead Unix/ Storage Engineer Job - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Andover, MA Andover, Massachusetts |
About this job
Posting Job Title:Lead Unix/ Storage Engineer
Requisition #: 152917BR
Posting Location: Andover, MA, US
Area of Interest:Information Technology Services
Position Type: Full Time
Posting Job Description
NaviSite, A Time Warner Cable Company, is the premier provider of complex hosting, application management, and managed Cloud services for the enterprise market. It provides customized and scalable solutions, leveraging its industry leading hosting infrastructure; full suite of managed services; and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through its global footprint, comprised of state-of-the-art data centers supported by approximately 650 professionals. For more information, please visit www.navisite.com .
Lead UNIX / Storage / Cloud Customer Operations Lead
Job Summary:
Reporting to the NaviSite Vice President of Customer Operations
is responsible for managing and running the day-to-day Unix, Storage and Cloud operational platforms supporting our Managed Hosting and Cloud customers based out of our Andover, MA data center.
Work with colleagues in (the Operations Center, Networking, Applications, Cloud R&D, Database, Customer Service Managers, Engineering, etc.) and customer ' s to ensure optimal performance of production systems for hundreds of customers on a 7X24 basis using technical expertise, strong leadership and communication skills, and best practice operational processes.
Responsibilities:
The UNIX / Storage / Cloud Customer Operations Lead
will be in charge of leading an Operations team managing multiple UNIX based server environments and SAN storage. Some key responsibilities include.
-Troubleshooting
- Strong experience and skills in troubleshooting and preventing complex customer outages across multiple technologies to minimize downtime.
-Proactive management
- Proactively establish processes across the team to proactively manage hundreds of customer environments, with limited resources by looking at trends and quickly addressing root causes to prevent recurring impacts.
-Team management and development -
Work with a small team of related technology engineers to distribute work, cover responsibilities, address issues as efficiently as possible while also building strong relationships within the team and be able to coach and mentor the team as part of their personal development.
This is a highly dynamic envormnet and candidate must be able to multi-task.
-Customer communications
- Candidate needs to be a strong customer facing lead that can develop productive relationships with customer contacts and effectively build their confidence in our solution and service.
-Executive updates -
Candidate will be expected to be able to provide succinct and complete summarized status updates on plans and status to executive management.
-Engineering and continuous improvements
- Possess strong curiosity and experience to continually look to see how we can grow and improve what we do.
Will work closely with our Engineering team to establish best practices and roll out new services.
-Collaboration / Teamwork
- Able to thrive as a strong and productive member of the overall customer support team and work closely with colleagues on other teams.
This is a team focused environment relying on developing and maintaining strong relationships across teams.
Required Experience:
7 to 10 years operational experience with managing UNIX /Linux production operating systems and multiple storage technologies.
PrP Customer management skills supporting production environments for customers and earning their respect
-Technical expertise with managing and administrating multiple Unix and Linux operations systems.
Hands on experience with HP UX and IBM AIX is desirable.
-Storage expertise with HP, IBM or EMC products.
-Cloud and Virtualization experience - particularly with VMWare products.
-Overall Operations Leadership in supporting production systems 7X24 and continuously improving the related support processes.
Familiarity with ITIL methodology is desirable.
Certifications (Desirable)
Unix / Linux technical certifications
ITIL Foundations Certification
Certifications in Storage (Oracle, HP, EMC)
CB: 04/09/2014 Navitbot
FCC Unit_TWC: NAVIS
Controlling Establishment ID: 00800 - Andover 400 Minuteman Rd
More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.
Time Warner Cable is an Equal Opportunity Employer M/F/D/V.
Requisition #: 152917BR
Posting Location: Andover, MA, US
Area of Interest:Information Technology Services
Position Type: Full Time
Posting Job Description
NaviSite, A Time Warner Cable Company, is the premier provider of complex hosting, application management, and managed Cloud services for the enterprise market. It provides customized and scalable solutions, leveraging its industry leading hosting infrastructure; full suite of managed services; and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through its global footprint, comprised of state-of-the-art data centers supported by approximately 650 professionals. For more information, please visit www.navisite.com .
Lead UNIX / Storage / Cloud Customer Operations Lead
Job Summary:
Reporting to the NaviSite Vice President of Customer Operations
is responsible for managing and running the day-to-day Unix, Storage and Cloud operational platforms supporting our Managed Hosting and Cloud customers based out of our Andover, MA data center.
Work with colleagues in (the Operations Center, Networking, Applications, Cloud R&D, Database, Customer Service Managers, Engineering, etc.) and customer ' s to ensure optimal performance of production systems for hundreds of customers on a 7X24 basis using technical expertise, strong leadership and communication skills, and best practice operational processes.
Responsibilities:
The UNIX / Storage / Cloud Customer Operations Lead
will be in charge of leading an Operations team managing multiple UNIX based server environments and SAN storage. Some key responsibilities include.
-Troubleshooting
- Strong experience and skills in troubleshooting and preventing complex customer outages across multiple technologies to minimize downtime.
-Proactive management
- Proactively establish processes across the team to proactively manage hundreds of customer environments, with limited resources by looking at trends and quickly addressing root causes to prevent recurring impacts.
-Team management and development -
Work with a small team of related technology engineers to distribute work, cover responsibilities, address issues as efficiently as possible while also building strong relationships within the team and be able to coach and mentor the team as part of their personal development.
This is a highly dynamic envormnet and candidate must be able to multi-task.
-Customer communications
- Candidate needs to be a strong customer facing lead that can develop productive relationships with customer contacts and effectively build their confidence in our solution and service.
-Executive updates -
Candidate will be expected to be able to provide succinct and complete summarized status updates on plans and status to executive management.
-Engineering and continuous improvements
- Possess strong curiosity and experience to continually look to see how we can grow and improve what we do.
Will work closely with our Engineering team to establish best practices and roll out new services.
-Collaboration / Teamwork
- Able to thrive as a strong and productive member of the overall customer support team and work closely with colleagues on other teams.
This is a team focused environment relying on developing and maintaining strong relationships across teams.
Required Experience:
7 to 10 years operational experience with managing UNIX /Linux production operating systems and multiple storage technologies.
PrP Customer management skills supporting production environments for customers and earning their respect
-Technical expertise with managing and administrating multiple Unix and Linux operations systems.
Hands on experience with HP UX and IBM AIX is desirable.
-Storage expertise with HP, IBM or EMC products.
-Cloud and Virtualization experience - particularly with VMWare products.
-Overall Operations Leadership in supporting production systems 7X24 and continuously improving the related support processes.
Familiarity with ITIL methodology is desirable.
Certifications (Desirable)
Unix / Linux technical certifications
ITIL Foundations Certification
Certifications in Storage (Oracle, HP, EMC)
CB: 04/09/2014 Navitbot
FCC Unit_TWC: NAVIS
Controlling Establishment ID: 00800 - Andover 400 Minuteman Rd
More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.
Time Warner Cable is an Equal Opportunity Employer M/F/D/V.