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HR/Customer Support Associate - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Pittsburgh, PA Pittsburgh, Pennsylvania |
About this job
Aerotek, a leading provider of recruiting and staffing services, is currently seeking a motivated, career oriented individual for an opportunity as a Customer Support Associate for our Pittsburgh sales office.
Job Summary: The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues.
Essential Functions:
- Ensuring front office customer service (telephone and reception desk).
- Completing internal payroll if applicable
- Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and Time Central.
- Review Time and Billing Audit for accuracy
- Resolution of all spread and commission related issues.
- Managing the Unemployment Process including claims and hearings.
- Managing the Worker’s Compensation Program including education, filing claims and alternate light duty locations.
- Managing the processing of payroll (sort and mail).
- Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
- Assist Admin with office filing.
- Ensuring an adequate supply of Pre Employment Packets are on hand.
- Completing pre employment paperwork and orientations with contractors.
- Managing contractor and internal benefits program.
- Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
- Audit of New Starts reports.
- Managing the HR folder process.
- Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
- Managing the use of FEDEX.
- Ensuring the timely processing of Tax Credit Forms.
- Ensuring adequate levels of administrative and galley supplies.
- Managing P Card account if applicable
- Managing and communication of pre-employment requirements
Qualifications:
- BA/BS degree in Human Resources, Business, and Accounting preferred.
- 2 + years experience in a customer service related position.
- Ability to priorities, organize, problem solve and meet deadlines and goals.
- Ability to communication effectively and provide proper follow up.
aerotekinternal
About Aerotek Corporate:
Aerotek is a leading provider of technical, professional and industrial recruiting and staffing services. Aerotek has a long history of customized recruiting and placement solutions that continually place the best candidates at all levels of skill and expertise. Interested in sales and recruiting jobs with Aerotek? Do you have previous experience in retail sales, customer service or mortgage sales? Or have you worked in the restaurant or hospitality industries? If you have, or if you are just looking to start a lucrative and rewarding career in recruiting or customer service, apply today. Watch real testimonials from Aerotek Recruiters about their careers Aerotek or learn more about becoming an Aerotek Recruiter or Customer Service Associate today. Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Job Summary: The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues.
Essential Functions:
- Ensuring front office customer service (telephone and reception desk).
- Completing internal payroll if applicable
- Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and Time Central.
- Review Time and Billing Audit for accuracy
- Resolution of all spread and commission related issues.
- Managing the Unemployment Process including claims and hearings.
- Managing the Worker’s Compensation Program including education, filing claims and alternate light duty locations.
- Managing the processing of payroll (sort and mail).
- Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
- Assist Admin with office filing.
- Ensuring an adequate supply of Pre Employment Packets are on hand.
- Completing pre employment paperwork and orientations with contractors.
- Managing contractor and internal benefits program.
- Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
- Audit of New Starts reports.
- Managing the HR folder process.
- Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
- Managing the use of FEDEX.
- Ensuring the timely processing of Tax Credit Forms.
- Ensuring adequate levels of administrative and galley supplies.
- Managing P Card account if applicable
- Managing and communication of pre-employment requirements
Qualifications:
- BA/BS degree in Human Resources, Business, and Accounting preferred.
- 2 + years experience in a customer service related position.
- Ability to priorities, organize, problem solve and meet deadlines and goals.
- Ability to communication effectively and provide proper follow up.
aerotekinternal
About Aerotek Corporate:
Aerotek is a leading provider of technical, professional and industrial recruiting and staffing services. Aerotek has a long history of customized recruiting and placement solutions that continually place the best candidates at all levels of skill and expertise. Interested in sales and recruiting jobs with Aerotek? Do you have previous experience in retail sales, customer service or mortgage sales? Or have you worked in the restaurant or hospitality industries? If you have, or if you are just looking to start a lucrative and rewarding career in recruiting or customer service, apply today. Watch real testimonials from Aerotek Recruiters about their careers Aerotek or learn more about becoming an Aerotek Recruiter or Customer Service Associate today. Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Requirements
MS OFFICE, CUSTOMER SUPPORT