Customer Service and Support Specialists

ATTENTION INTERESTED APPLICANTS APPLICATIONS SUBMITTED THROUGH THE SNAGAJOB SYSTEM WILL NOT BE ACCEPTED. APPLICATIONS MUST BE SUBMITTED THROUGH THE JCPENNEY WEBSITE. Go to http://jobs.jcp.com Select locations Select Ohio Select Dublin Select either the Customer Service Specialist position or the Support Specalist position Any questions please contact Tim Walker at thwalker@jcp.com or call 614-717-0399, and speak to the manager on duty. Job Title: Customer Service Specialist Do you like serving customers and doing everything you can to make them happy? Do you like working in a fast and ever changing environment, with the latest fashion? Well…being a Customer Service Specialist at JCPenney might be the position for you! Come be a part of our team. The Customer Service Specialist role is to always be on the lookout for customers that need assistance or merchandise that needs to be reset. Responsibilities: -Assists customers: You seek out customers and do whatever you can to make their experience great. You listen, you help, and you make them want to come back! -Adjusts to customer flow: You are always on the move and making sure that you are available to provide assistance to customers or your teammates. -Maintains product presentation: You are always making adjustments to display the latest fashion and merchandise trends after the customer has taken time to explore all of our great products! -Replenishes products: You've got your finger on the pulse of the customer; you know when merchandise is getting low and you know just where to get more to ensure all of our customers have the styles and sizes they need! -Participates in a learning environment: You're like a sponge, ready to absorb new information from your peers or training materials on our merchandise or business processes. Skills and Characteristics: -Build Trust: You demonstrate character and integrity in your actions, you show the courage to do what's right, and you do great work because you have the right skill and experience. -Work with Others: You're a team player who willingly shares information, you enjoy providing outstanding service, and you build positive working relationships. -Drive Results: You use your abilities to think critically, solve problems and take action to get things done and make things better. -Adaptability: You are a chameleon. You can change directions on a dime. You can do something one day and do it completely differently the next without missing a beat. -Passion for Retail: You love the retail environment. You love being on your feet, moving around, handling merchandise, and making people HAPPY! Job Title: Support Specialist - EARLY MORNING AVAILABILITY IS REQUIRED. Do you like working with your hands and staying active? Do the words "order and process" get you excited? Do you enjoy making things happen behind the scenes and seeing your work flourish on stage? Do you like being a part of something that's never been done before? Well, being a Support Specialist in the new jcp might be the position for you! Come be a part of a team that is changing the face of retail forever. The Support Specialist's role is to handle all of the backroom and merchandise replenishment opportunities that occur in the store to ensure our store environment is America's favorite place to shop! EARLY MORNING AVAILABILITY IS REQUIRED FOR THIS POSITION. Responsibilities: -Executes the merchandise strategy: You take the plans that have been communicated by leadership on how to display the merchandise throughout the store and drive it home with efficiency and detail! -Replenishes and restocks the store: You've got your finger on the pulse of the customer; you know when merchandise is getting low and you know just where to get more to ensure all of our customers have the styles and sizes they need! -Receive and unload merchandise: You can unload a truck and prepare the merchandise in the backroom like nobody's business! -Responsible for backroom standards: Your stockroom is immaculate; everything's always in the right place so all of your teammates know just where to get merchandise for the customer and is totally safe so they have nothing to worry about! -Executes pricing and signing: You can change ticket prices and signing on merchandise across the store better and faster than anyone! -Delivers .com merchandise: You know where all the orders are that have come to the store from online orders; just ask you and you will always make it happen. -Assists customers: You're maneuvering around the store at a fast pace with the merchandise, but when a customer stops you to ask a question or request assistance, there's no one they'd rather be talking to than you. Skills and Characteristics: -Organization Skill:“ You thrive in environments that need order and rely on process to get things done right. -Attitude: You are a "glass half-full" type of person. You can take any situation and make it a positive. -Motivation: You have an internal drive to be fantastic. There's no one that works harder than YOU! -Adaptability: You are a chameleon. You can change directions on a dime. You can do something one day and do it completely differently the next without missing a beat. -Detail Orientation: You've never left your T's uncrossed or your I's undotted. You know what's right and check and double check to ensure it's right. -Initiative: You're on the move even before someone asks. You see the opportunities and you go after them! Due to the overwhelming interest in our team member employment opportunities this Support Specialist position will always be accepting new applications to ensure we can meet our customer's demand for a great store experience. Should your application be considered for an official opening, you will be contacted by one of the store team members store team members for further consideration.