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Analyst I Technical Support
| Hours | Full-time, Part-time |
|---|---|
| Location | GRAND RAPIDS, MI GRAND RAPIDS, Michigan |
About this job
Analyst I Technical Support position is the initial point of contact for associates at Advantage Sales and Marketing who need a helping hand with ASM systems and may also support external clients on occasion.
Job Purpose
The Analyst I Technical Support is the primary source of computer and other technology support for Advantage associates and may assist external clients with access to ASM systems. Support largely includes remote, phone and web-based helpdesk support, as well as some in-person support of associates in the Technology Support Analyst’s assigned office.
Job Responsibilities
Maintain a high customer service level through assisting end users (both internal and external) with systems, software applications and other technical-related issues.
Assist internal and external customers remotely over the phone, through email and other communications media.
Use remote desktop support software to view and interact with the remote user’s computer or mobile device.
Repair/install/maintain PC and mobile device hardware and software as needed to ensure user productivity.
Enter and manage helpdesk tickets to document work for all services provided.
Ensure PC communication and connectivity to LAN/WAN, including connectivity to servers, printers, and the Internet.
Job Requirements
AA degree or equivalent applicable work experience is required .
Intermediate level knowledge of PC software applications and strong understanding of PC operating systems.
Experience with Microsoft Windows 7/8, Microsoft Office 2010/2013 including Word, Excel, Outlook, and Microsoft Internet Explorer.
Knowledge of the following communication and connectivity systems required:
Microsoft TCP/IP networking protocols.
Network printing / printer troubleshooting.
File sharing.
Internet application connectivity.
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