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in Sherman, TX
Production Quality Leader - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | 3500 Hwy 75 North Sherman, Texas |
About this job
We have an immediate opening for a Production Quality Leader.
Must be able to work various shifts per week.
- Must have a high school diploma or equivalent.
Wage: Competitive
Requirements
Overview of Role
Role:
The Production Quality (Kitchen) Leader is a leader who works in the kitchen and is responsible for leading and overseeing the total quality of kitchen production and its interaction with Catering, Front Counter and Drive-Thru leadership. In low volume situations, this leader may frequently fill a production position.
Benefits:
- Designated leader who is focused on leading the Operational Excellence pillar of the Creating Raving Fans Strategy in the kitchen
- Foster kitchen team unity
- Deliver highest quality products by meeting Chick-fil-A standards (requirements)
- Control cost
Empowerment:
- In order to fulfill his/her role, the Quality Leader needs to:
- Be seen as equal to the other Restaurant leadership (to emphasize the importance of food quality to the Restaurant’s mission)
- Meet regularly with Restaurant Leadership Team and collaborate on Restaurant goals
Selection Criteria:
Characteristics of a Quality Leader:
- Exhibits leadership qualities
- Capable of monitoring cost
- Ability to successfully delegate tasks
- Ability to motivate others
- Ability to make decisions quickly
- Good stress management skills
- Good interpersonal and communication skills (a person of influence)
- Detail-oriented
- Thinks like a “chef” who has great pride in and is passionate about the kitchen
- Has Chick-fil-A experience → someone that has credibility with the team
- Flexible schedule
- Caring attitude; caring greatly for the kitchen processes as well as staff → someone who has a passion for the kitchen processes, staff, and OE
Knowledge:
- Food safety expert (ServSafe certification)
- Expert in all areas of the kitchen (score at least 90% on all kitchen tests)
- Often able to speak/communicate in languages other than English (Spanish, Brazilian Portuguese, Haitian Creole, Albanian or other languages)- (not required)
- CFA Anywhere Online Learning Course expert
Tools Needed:
- Access to @Chick-fil-A (CEM, Target Food Cost Report)
- RQA Program/Tools
- TMDP Cleaning and Sanitation Program/Tools
- Rollout Guide for new products
Responsibilities
Some responsibilities may be shared by other leaders as determined by the Operator.
Oversee Kitchen Operations:
- Provides vision and accountability for OE to kitchen team members
- Responsible for schedule and set-ups for kitchen crew (open to close)
- Run breaks during shifts (if not handed off to kitchen supervisor)
- Ensure kitchen/Restaurant is opened/closed properly
- Manage chicken rotation (including chicken tracking system)
- Manage chicken cool down process
- Oversee CFA Anywhere orders and collaborate with delivery staff to ensure quality catering
- Conduct regular meetings with kitchen staff
Ensure Policies and Quality/Standards Are Upheld:
- Ensure Restaurant adheres to Vendor check-in policy
- Ensure Team Members adhere to holding times and timers for all food products
- Be responsible for taking temperatures of each product, each shift (in addition to RQA)
- Ensure RQA program is fully implemented
- Follow up on RQA, ROE and CEM findings and track trends
- Check temperatures of freezer and refrigerator regularly during shifts
- Follow up on health inspection findings, and implement necessary changes
Maintain Stock and Place Orders:
- In charge of Restaurant inventory
- MBM truck
- Oversee administration of the KIV and all inventory management processes
- Bread
- Produce
- Chick-fil-A Warehouse
Maintain Equipment/Kitchen Supplies:
- Manage equipment repair and maintenance schedule
- Maintain rigorous cleaning schedule for kitchen areas and equipment (vent hoods, etc)
- Ensure all tools are available and maintained to meet requirements
- Small wares
- Knives
Maintain Systems:
- HACCP Plan for chemicals and hazardous substances
- Kay chemical station or other cleaning chemicals programs
Communicate with Other Leadership:
UTC – Training:
- Make sure Quality Photos, recipe cards, CFAA cards and Sampling cards are accessible at all times
- Communicate training needs and progress to UTC
- Work with UTC to create implementation plan for new product rollouts
- Help certify trainers for kitchen (Boards, Breading, Adv. & Basic Food prep)
UMD – Marketing:
- Strategically partner with the UMD to ensure our unique asset of FOOD is fully leveraged
Ensure Profitability by Monitoring (or working with Profit Champion):
- Food cost
- Paper cost
- Labor cost
- Cleaning Supplies (and working with Restaurant leadership about proper use of cleaning resources)
Influence Culture of Continuous Improvement:
- Create culture of “continuous improvement” in kitchen (no shortcuts)
- Communicate operational improvement ideas to Operator/BC/corporate office (feedback loop for CFA, Inc.)
- Engage in regular best practice visits to other Restaurants
- Frequently visit QSR competitors to critique food
- Receive ROE quarterly report and diagnose areas for improvement
- Receive quarterly RFI/CEM report and diagnose areas for improvement
- Track speed of service reports to determine areas for improvement
Act as the “Go To” Person for Kitchen Issues:
- Food recalls (as communicated by the home office)
- Local issues (problems with water, etc.)
- Adjustments to recipes due to shortage (fruit, etc.)
Position Details:
Hours:
- 40-50 hours per week
- Flexible schedule
- Available for Leadership Bonus Plan
- Chick-fil-A is closed on Sundays
- Very competitive salary for qualified individuals ($10-$18/hr.)
- Benefits available upon request