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Temporary Customer Service Associate
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Huntington, WV Huntington, West Virginia |
About this job
Description
Amazon is seeking bright, articulate, detail-oriented applicants with a desire to contribute to world class customer service. An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-orientated, flexible problem-solver who will assist customers in resolving any and all customer facing problems. Associates may communicate with customers via phone, email and chat. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.
Amazonians have the following skills:
Customer Focus
• Ability to empathize with and prioritize customer needs
• Uphold company values and respect every customer
• Exude patience and ownership with each customer
• Ability to resolve conflicts and set appropriate expectations with customers
• Ability to determine customer needs and provide appropriate solutions
Communication Skills
• Ability to communicate clearly and concisely with both external customers and coworkers
• Ability to document customer account activities thoroughly and concisely
• Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
• Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues
Problem Solving Skills
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
• Ability to make appropriate decisions on behalf of the customer quickly and effectively
• Desire to continually learn
• Solution orientated and self-motivated
• Ability to effectively prioritize work time to ensure efficiency
Computer Skills:
• Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Outlook
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority/Female/Disability/Vet
Qualifications
High School Diploma or equivalent
• Basic typing, phone, and computer navigation skills
• Ability to navigate the Internet, email, and Instant Messenger tools
Amazon is seeking bright, articulate, detail-oriented applicants with a desire to contribute to world class customer service. An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-orientated, flexible problem-solver who will assist customers in resolving any and all customer facing problems. Associates may communicate with customers via phone, email and chat. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.
Amazonians have the following skills:
Customer Focus
• Ability to empathize with and prioritize customer needs
• Uphold company values and respect every customer
• Exude patience and ownership with each customer
• Ability to resolve conflicts and set appropriate expectations with customers
• Ability to determine customer needs and provide appropriate solutions
Communication Skills
• Ability to communicate clearly and concisely with both external customers and coworkers
• Ability to document customer account activities thoroughly and concisely
• Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
• Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues
Problem Solving Skills
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
• Ability to make appropriate decisions on behalf of the customer quickly and effectively
• Desire to continually learn
• Solution orientated and self-motivated
• Ability to effectively prioritize work time to ensure efficiency
Computer Skills:
• Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Outlook
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority/Female/Disability/Vet
Qualifications
High School Diploma or equivalent
• Basic typing, phone, and computer navigation skills
• Ability to navigate the Internet, email, and Instant Messenger tools