Customer Service Representative

AutoZone, the nation’s leading automotive retailer with over 4400 stores in the US and Mexico is looking for Customer Service Rep. candidates in Belfast, ME.

RESPONSIBILITIES

• Provides WOW! Customer Service

• Ensures assigned store tasks are completed in a timely manner on assigned shift

• Operates cash registers and follows established cash handling procedures

• Follows company policies and loss prevention procedures

• Maintains a safe working environment including PPE (Personal Protective Equipment)

• Maintains store appearance and merchandising standards as directed

• Ensures that merchandise is restocked and placed in their respective areas

• Utilizes ZNET to help customers locate merchandise or find suitable alternatives

• Maintains product knowledge and current promotions through AutoZone systems and information sources

• Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs

• Utilizes OBDII to read codes from customer’s automobiles

• Ability to diagnose automobile problems and recommend solutions

• Communicates with managers regarding customer concerns and employee matters

• Actively engaged in developing more effective customer service skills

• Adheres to AutoZone dress code

• Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations

• Performs other related duties as required

 

Qualifications

 

• High School diploma or equivalent

• ASE Certified preferred

• Demonstrates high level of integrity

• Ability to drive customer service

• F/T CSR-ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts

• P/T CSR-ability to work agreed upon assigned shifts

• Ability to pass pre-employment Background Check