M-Retail Associate Manager - Full-time / Part-time

MetroPCS provides the freedom and convenience of unlimited, no-annual-contract wireless services on a nationwide 4G network for a flat rate. With MetroPCS, customers get great value and a wide variety of device choices from leading brands. A flagship brand operated by T-Mobile US, Inc. (NYSE: 'TMUS'), MetroPCS products and services are available online and across the United States through a network of company-owned stores, authorized dealer locations, and leading national retailers.

This position assists the Store Manager in the overall management of the retail store including sales, customer service, staffing, training, scheduling, inventory, cash management, merchandising and maintenance. It also acts as Store Manager when the Store Manager is not present. Additionally, it is responsible for assisting in preparing, analyzing and responding to reports surrounding store operations. * Leadership
Assist Store Manager in the recruiting, interviewing, hiring and training of all positions within the store
Assist Store Manager in the evaluation of each employee's performance
Assist Store Manager with ongoing coaching and development of all employees including any necessary disciplinary action
Act as Store Manager in the absence of the Store Manager
Drive sales through effective leadership and ongoing coaching/development of associates within the store
Demonstrate sound leadership skills in order to position oneself as a resource and source of support to all employees within the store
* Customer Service
Provide an excellent level of customer service that is consistent with the standards outlined through MetroPCS provided training and with the standards of the secret shopping program
Be an expert consultant to the customer
Handle customer escalations
* Store Processes & Procedures
Assist Store Manager in preparing, delivering and implementing staffing schedules to meet traffic and budgetary needs
Ensure opening and closing procedures are followed
Ensure inventory and cash management procedures are followed
Be an expert in front and back office systems
Assist Store Manager in the preparation and analysis of store operational reporting
* Merchandising
Assist Store Manager in ensuring the merchandizing of the store is carried out in an effective manner including maintaining floor stocking levels, ensuring a clean store, ensuring equipment is maintained and functioning as needed, and that supplies are available when and where needed
* Store Operations
Perform operational duties including taking inventory, receiving product, activating customers, completing paperwork, resolving customer service issues
* Marketing
Seek outbound marketing and sales opportunities, both internal and external; facilitate event coordination (including staffing, set-up and tear down, execution of branding and/or sales plan for the events)


* High school or GED equivalent; College degree preferred
* 3 years of retail sales experience in wireless or a similar environment, including experience in a leadership role in store processes, customer service, inventory and merchandising, providing input to staff scheduling, and evaluation of candidates
* Strong written and verbal communication skills-ability to communicate effectively to all levels (upper management, peers and subordinates); ability to create store meeting agendas and effectively present materials, conduct one on ones, provide coaching and counseling to store personnel
* Must be proficient in computer skill, POS systems, spreadsheets, word processing
* Must be available to work typical retail hours, including weekends and holidays