Macy's Warwick Mall, Warwick, RI: Starbucks Lead Associate - Full Time/Flexible Hours and Weekends - Full-time

Overview:

The Starbucks Lead Associate supports the Starbucks Manager in running an efficient, professional, safe and profitable Starbucks operation following all company standards.

Key Responsibilities:

• Follows and ensure team follows Food Division Standards and Best Practices.
• During shift, provides leadership and directs associates in providing outstanding product and service.
• Assist in accountability for sales, expenses and bottom-line profits.
• Ensure team prepares and presents drip coffee, cold beverage, espresso bar and pastry products to Starbucks standards.
• Follows Starbucks merchandising, product presentations and signing standards.
• Ensure team meets speed of service standards.
• Monitor food quality by completing daily a.m. and p.m. line checks.
• Demonstrate a positive role model for Starbucks Simply Service Steps and Macy's STAR standards of customer service.
• Support a strong working relationship with store management.
• Provide on-going training, feedback, coaching and staff motivation to all associates to maximize team performance and satisfaction.
• Maintain role model standards in grooming, professional appearance and communications.
• Meet highest standards of workplace safety, sanitation, and equipment care as set by Health Department and company policy.
• Utilize all Macy's and Food Division systems and tools.
• Utilize forecasts, daily sales reports and weekly food cost and payroll reports to ensure monthly profit/loss goals are met.
• Assist in preparation and production of all menu items.
• Assist in ordering food, beverage, dry and paper goods based budget and needs of the business.
• Assist in product receiving and following Receiving Best Practices.
• Support food inventories following Best Practices to ensure they are taken on a timely and accurate basisensuring targeted food and liquor costs are maintained.
• Work scheduled shifts as assigned.
• Other duties as assigned by supervisor.

Skill Summary:

• Previous hospitality/food service/barista experience
• Previous shift supervisory experience
• Skill in working as part of a team
• Exceptional communication and interactive skills
• Ability to work safely in a fast-paced environment
• Analytical and organizational skills
• Experienced at training and motivating teams
• Ability to use the POS terminal, ring sales accurately, and control flow of cash and record cash accurately
• Ability to lift up to 30 pounds
• Spanish communication preferred
• Certification in sanitation and safe food handling practices

Macy's is an Equal Opportunity Employer Committed to a Diverse and Inclusive Environment.

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