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Healthcare Bi-Customer Service Rep - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Alpharetta, GA Alpharetta, Georgia |
About this job
MUST HAVE AT LEAST ONE+ YEAR OF HEALTHCARE CUSTOMER SERVICE EXPERIENCE.
The incumbent in this position is responsible for acting as the company’s primary point of communication in the contact center. Researches and responds to customer telephone, electronic, or written inquiries. Provides excellent service to customers with information regarding basic eligibility, benefits, and claims status with emphasis on customer retention. Forwards specific inquires as directed for priority resolution. Responds to basic telephone, electronic, and written inquiries from dental/vision professionals, groups, subscribers and brokers. Expediently accesses reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires. Communicates basic eligibility, benefits, and claims status and forwards specific inquiries as directed for priority resolution.
Must be available to work from 8am-9pm.
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
The incumbent in this position is responsible for acting as the company’s primary point of communication in the contact center. Researches and responds to customer telephone, electronic, or written inquiries. Provides excellent service to customers with information regarding basic eligibility, benefits, and claims status with emphasis on customer retention. Forwards specific inquires as directed for priority resolution. Responds to basic telephone, electronic, and written inquiries from dental/vision professionals, groups, subscribers and brokers. Expediently accesses reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires. Communicates basic eligibility, benefits, and claims status and forwards specific inquiries as directed for priority resolution.
Must be available to work from 8am-9pm.
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Requirements
Call Center Experience, Healthcare Experience, Benefits, Fast Paced Environment
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