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Customer Service Rep. - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Irving, TX Irving, Texas |
About this job
Join a 17 year successful company recognized as an industry leader.
This company provides innovative, business process outsourced solutions to automakers to help them respond quickly and appropriately to elevated customer issues, including vehicle safety recalls, and achieve higher levels in sales, warranty and customer satisfaction.
We seek candidates having strong customer service experience and a desire to help others (automotive and contact center experience a plus but not required).
Customer Care Coordinator: Join the company where experienced customer service professionals choose to work!
- Provide world class customer service at all times to customers
- Strengthen clients’ brands by responding to customer inquiries, processing requests, resolving complaints, and always striving to surpass expectations
- Update customer database systems with owner record changes, diary note entries, and workflow case to completion
- Escalate customer or dealer issues to manager as appropriate
- Ensure quality of service on all phone calls
- Ability to multi-task with phone and computer
- Adhere to company policies and responsibly manage time & attendance
- Assist with other duties as assigned
JOB REQUIREMENTS
________________________________________
Customer Care Coordinator
________________________________________
Education, Experience and Requirements:
- College degree preferred or some college course work completed
- 2+ years’ experience in a customer service or related role
- Solid verbal communication skills with a professional telephone etiquette
- Basic math, reading, writing, organizational skills, and problem solving capabilities
- Type 40+ WPM, meet required data entry and customer service experience assessments
$12-$14/hr- working in the recall department. Contacting current vehicle owners and setting them up for appointments at nearby dealerships to fix recall issue.
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
This company provides innovative, business process outsourced solutions to automakers to help them respond quickly and appropriately to elevated customer issues, including vehicle safety recalls, and achieve higher levels in sales, warranty and customer satisfaction.
We seek candidates having strong customer service experience and a desire to help others (automotive and contact center experience a plus but not required).
Customer Care Coordinator: Join the company where experienced customer service professionals choose to work!
- Provide world class customer service at all times to customers
- Strengthen clients’ brands by responding to customer inquiries, processing requests, resolving complaints, and always striving to surpass expectations
- Update customer database systems with owner record changes, diary note entries, and workflow case to completion
- Escalate customer or dealer issues to manager as appropriate
- Ensure quality of service on all phone calls
- Ability to multi-task with phone and computer
- Adhere to company policies and responsibly manage time & attendance
- Assist with other duties as assigned
JOB REQUIREMENTS
________________________________________
Customer Care Coordinator
________________________________________
Education, Experience and Requirements:
- College degree preferred or some college course work completed
- 2+ years’ experience in a customer service or related role
- Solid verbal communication skills with a professional telephone etiquette
- Basic math, reading, writing, organizational skills, and problem solving capabilities
- Type 40+ WPM, meet required data entry and customer service experience assessments
$12-$14/hr- working in the recall department. Contacting current vehicle owners and setting them up for appointments at nearby dealerships to fix recall issue.
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
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