Repair Supervisor - Full-time / Part-time

Repair Supervisor



JOB SUMMARY

Responsible for providing leadership and Supervision to the Repair Technicians to include prioritizing and organization of the Repair Depot. Establishes, promotes and maintains excellent rapport with all customers, co-workers, subordinates, sales representatives and others as appropriate.

ESSENTIAL FUNCTIONS:

? Supervise associates involved in department activities, including assigning and reviewing work and evaluating performance. Supervise, delegate, and prioritize workload. Train staff on policies, procedures, and internal controls.

• Monitors performance, provides regular feedback and conducts employee performance reviews. Encourages and facilitates implementation of improvements and development.
• Foster employee engagement and ensure that business and operational goals are effectively communicated to employees. Acts as a role model and ensures compliance with company policies and procedures.
• Promote a positive working environment that encourages employee involvement to achieve excellence in productivity, customer service, quality, and Environmental Health & Safety (EHS)
• Organize and coordinate repairs, insuring all work is performed to Company’s standards of quality and performance
• Manages the emails.
• Determines if the returned products is okay to return to stock
• Strive to provide all customers a “first time fix” for their equipment
• Provides complete, proper and timely communication to internal and external customers
• Completes all work in an efficient and timely manner
• Communicate with Technical Service & Support on Field related issues
• Use advanced knowledge of electronic circuitry to analyze and troubleshoot to component level all equipment
• Assures adequate phone coverage, soliciting repair and field service technicians, repair shop manager, engineering team, etc for technical call resolution.
• Keeps stock of repair parts and boards in efficient manner. Orders enough parts and materials in advance as to not experience shortages and or emergency orders for parts.
• Perform work related tasks according to company guidelines
• Keep current on Bulletins, Change Notices, Service Tickets
• Provide review of RMA Tickets for thoroughness and accuracy prior to submittal and closing
• Operates in a safe manner in accordance with published safety guidelines. Ensures compliance with appropriate PPE for Field Service personnel as per company guidelines and accordance with job duties.
• Provides accurate and timely reporting according to company guidelines. This includes time cards, expense reports, mileage reports, Field Service Reports, Service Tickets, et al.
• Maintains individual inventory in accordance with company policy
• Maintains company property according to company policies (Credit cards, PPE, test equipment, laptop, phone, et al.)
• Maintain customer satisfaction rates according to company guidelines
• Supervises the administration of the electronic repair shop in the design, fabrication, repair and installation of various electronic components required to keep the all products current.
• Ensures equipment is in good working order, recommending software and equipment appropriate on the test benches.
• Determines reconfigured stock code and products that are requested to replace those that need to be exchanged or cross-shipped.
• Assists repair coordinator to resolving all receiving problems and issue RMAs as they are approved.
• Maximizes productivity by combining opportunities, and developing improved methods to maximize efficiency

ADDITIONAL RESPONSIBILITIES

• Provide advanced technical training to in house personnel
• Support Manager of Repairs / Technical Services in developing and deploying improvements to existing programs, and designing new programs where determined to be necessary.

REPORTING RELATIONSHIPS :

The RMA Coordinator and the staff of repair technicians



INTERACTIONS :

This position will interact with customers, the Manager of Repairs /Technical Service and Support, all other Associates of the Repair department, the TSS department, Engineering, Production, and Sales Departments.



POSITION ELIGIBILITY REQUIREMENTS :

• Flexible schedules (weekends, evenings, and holidays)

? While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 50 pounds.

MINIMUM QUALIFICATIONS:

• Previous supervisory experience preferred.
• Interpersonal Skills: Professional, Reliable, Team Leader
• Knowledge of Federal, State employment laws and company policies
• Rely on experience and judgment to plan and accomplish goals
• Capable of working independently and with subordinates on all products
• Familiarity with advanced electrical / electronic test equipment
• Must be able to read and interpret electrical line diagrams, wiring diagrams, and schematics
• Advanced knowledge of electronic circuitry to include digital processing and A/D conversion, multi-platform communications
• Ability to analyze and troubleshoot and repair at a component level
• Strong ability to organize and track issues from start to finish
• Ability to make an immediate site evaluation without supervision
• Ability to lead Field Service personnel exercising good judgment, superior knowledge on all products, and a high standard of professional conduct.
• Ability to effectively summarize and report all work related tasks performed
• Ability to communicate effectively to the level of the audience, when called upon for Sales support and Training support
• Strong skill sets in Communication skills, Safety procedures, Customer service skills, Organizational and planning skills, Troubleshooting skills, Computer skills, Professionalism, Mechanical aptitude, and Soldering skills

BASIC QUALIFICATIONS:

Five years’ experience with electronic or battery troubleshooting and repair at a component level

ACCOUNTABILITIES :

• Improve customer satisfaction and relationships
• Solve technical problems to the satisfaction of the customer
• Act as liaison to the Engineering department and the TSS department to help solve any problems
• Improve technical knowledge of FS Techs and other Associates
• Ensure FS Techs are complying with all policies and procedures
• Help Sale Department by giving them sales leads learned from customer visits