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Supervisor, National Recruitment Center - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Watchung, NJ Watchung, New Jersey |
About this job
Supervisor,National Recruitment Center
Primary Responsibilities:
- Supervise the NRC team which consists of 5-7 staff members and oversee the screening and sourcing of multiple high volume clients.
- Support/Respond to business development opportunities to improve the candidate experience and promote C.A.R.E.S for all internal team members and internal customers
- Mentor team of candidate care agents
- Conduct bi-weekly meetings with staff to track performance
- Conduct daily meetings to review campaign updates and set work priorities
- Deliver bi-annual and annual performance reviews to direct reports.
- Deliver counseling, warnings, and terminations to staff as needed.
- Approve time-off requests and monitor personal time usage.
- Implement new accounts and maintain client relationships by providing excellent customer service.
- Develop call monitoring and quality evaluations for each Candidate Care Agent
- Manage wait times, call volumes and capacity via Five 9 Call Management Software
- Assist NRC Manager with establishing performance standards and managing performance to achieve/exceed set standards.
Key Competencies:
- Knowledge of general business practices and operations.
- Ability to effectively lead and mentor others.
- Customer focused.
- Excellent time management, prioritization and organizational skills.
- Efficiency and accuracy a must.
- Quick learner; proactively takes on additional responsibilities
Job Requirements
Qualifications:
- Bachelor’s degree in Business Administration, Communications or related field preferred.
- Proven track record in managing team to accountabilities.
- Minimum of 4 years customer service and 2 years supervisory experience.
- Call Center experience preferred
- Project management experience highly desirable.
- Advanced Microsoft Outlook, Excel, and Word skills; intermediate PowerPoint.
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