Dairy Queen Shift Leader job in Big Spring, TX

Dairy Queen
Job Title
Shift Leader
Job Type
Full-time, Part-time
1009 Lamesa Hwy
Big Spring, TX 79720
Last Active

Shift Leader

Dairy Queen jobs

In coordination with General and Assistant Managers, provides leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A Shift Leader must be able to perform all job functions of each team member position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation. Essential job functions include, but are not limited to:

  • Assists in the management of specific areas of restaurant during scheduled shifts.
  • Ensures that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
  • Conducts training of team members in all functional areas.
  • Assists hourly employees at the point of sale.
  • Ensures guest service in all areas meets applicable standards for quality, value and cleanliness.
  • Handles minor customer complaints, taking prompt and appropriate action to resolve problems and make determination when to report to management team on more serious complaints.
  • May contribute in the execution of the restaurant’s game plan through specific job assignments and projects as determined by the management team.
  • Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
  • Able to perform the duties of all other non-management positions.
  • Informs immediate supervisor promptly of all problems or unusual matters of significance.
  • Performs other duties and responsibilities as requested by the management team.

Additional Responsibilities:

  • Supervises the operation of specific areas of the restaurant, providing direction and leadership to team members, in accordance with established standards, policies and procedures.
  • Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
  • Works to establish a professional working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.
  • Communicates all significant issues, both positive and negative, with management staff.

Additional Info

Minimum Age
16+ years old


  • Three or more months of restaurant experience as an hourly employee strongly preferred.
  • Must have excellent customer service and employee relation skills.
  • Must be capable of supervising specific areas of the business in a fast paced environment.
  • Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
  • Must be able to work in and out of different temperature ranges.
  • Must be able to stand for long periods of time.
  • Must be able to lift up to 50 pounds.
  • Must exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.

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