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in Margate, FL

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Hours Full-time, Part-time
Location Margate, FL
Margate, Florida

About this job

Job Location: 5401 W Copans Road, Margate, FL, 33063

The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base.

Who Would I Interact With?

This position interacts daily with all Customers, Employees and Suppliers.

What are the day-to-day responsibilities?

  • Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints
  • Contact service customers after their visit to monitor quality control and satisfaction Contact customer on the day following delivery of vehicle
  • Make sure proper managers have received copies of any written complaints
  • Keep records of all customer complaints and solutions
  • Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors, Managers
  • After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken. Continue follow up until complaint is completely resolved
  • Prepare delivery call reports for Customer Relations Manager
  • Print and distribute customer related reports
  • Provide feedback for improving the new vehicle delivery process through follow up calls with the customer per their responses
  • Responsible for making sure surveys are taken care of in a timely manner
  • Help the Parts Department with tracking, notifying customers when parts are in and help to develop a follow up system of special order parts that are not being attended to
  • Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates and Suppliers

What are the requirements for this job?

  • High school diploma or equivalent
  • Must meet Company's requirements for employment
  • Prolonged periods of personal computer usage and data entry
  • Adheres to all company policies, procedures and safety standards
  • Possess excellent verbal and written communication skills
  • Must have excellent phone skills and organizational skills
  • Two years customer service experience (preferred)
  • Professional appearance

Our Associates have many opportunities for career growth and development Coast-to-Coast