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in Margate, FL
Customer Relations Associate Ford Margate
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Margate, FL Margate, Florida |
About this job
Job Location: 5401 W Copans Road, Margate, FL, 33063
The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base.
Who Would I Interact With?
This position interacts daily with all Customers, Employees and Suppliers.
What are the day-to-day responsibilities?
- Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints
- Contact service customers after their visit to monitor quality control and satisfaction Contact customer on the day following delivery of vehicle
- Make sure proper managers have received copies of any written complaints
- Keep records of all customer complaints and solutions
- Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors, Managers
- After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken. Continue follow up until complaint is completely resolved
- Prepare delivery call reports for Customer Relations Manager
- Print and distribute customer related reports
- Provide feedback for improving the new vehicle delivery process through follow up calls with the customer per their responses
- Responsible for making sure surveys are taken care of in a timely manner
- Help the Parts Department with tracking, notifying customers when parts are in and help to develop a follow up system of special order parts that are not being attended to
- Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates and Suppliers
What are the requirements for this job?
- High school diploma or equivalent
- Must meet Company's requirements for employment
- Prolonged periods of personal computer usage and data entry
- Adheres to all company policies, procedures and safety standards
- Possess excellent verbal and written communication skills
- Must have excellent phone skills and organizational skills
- Two years customer service experience (preferred)
- Professional appearance
Our Associates have many opportunities for career growth and development Coast-to-Coast