Customer Service Supervisor - Part-time

Burlington Coat Factory in Chelsea, NY, is hiring! We are searching for excellent candidates for our Customer Service Supervisor positions.

Position Description:
* Drive the delivery of exceptional customer service by insisting on friendliness and creating a "heads up" mentality on the part of all store associates.
* Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service
* Improve sales results through greeting and assisting customers on the sales floor; communicating customer requests to management
* Maintain appearance of register area and keep supplies stocked
* Monitor compliance of cashiers with established Company policies and standards, such as safekeeping of
Company funds and property, security, sales and record-keeping procedures
* Ensure the accuracy and efficiency in ringing sales and accurately maintaining all cash and media at the registers
* Follow guidelines prescribed by the Customer Service/Logistics Manager to monitor associate breaks, ensuring they are being taken and that there is adequate coverage to minimize customer wait times
* Support associate customer service training and communication efforts through participating in morning rallies and utilizing the Service bulletin board
* Assist in communicating information to cashiers regarding special promotions and sale items
* Accurately ring up sales when requested by the manager on duty
* Ensure validity of customer returns, exchanges, check authorizations, and voids
* Monitor all areas of possible loss due to theft, shoplifting, freebagging, fraud, and/or carelessness
* Provide orderly maintenance of front-end equipment and supplies, and communicate systems and equipment issues timely
* Any other tasks as assigned from time to time by any member of the management team

Burlington is an equal opportunity employer.