Crew Member

Total Guest Satisfaction:

Consistently provides a quality product and customer service experience that delivers total Guest satisfaction.

• Follows all Carl’s Jr. Guest service guidelines and procedures; takes the appropriate action to ensure all Guest receive “Super star service”.
• Works assigned station(s) accurately and productively; cleans and stocks the stations area(s); performs other cleaning duties as assigned.
• Ensures that all Guests receive hot, quality products; prepares, packages and delivers all products according to Menu Standards.
• Handles all food products according to company procedures; follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of Guests and employees.

 

Training and Development:

Strives to improve personal sills and performance level.

• Follows the steps outlined in the Crew Person Training Program to learn new skills, duties and responsibilities and to improve personal performance level.
• Communicates to immediate supervisor when additional training, guidance and practice is needed.
• Understands how each job responsibility in the restaurant impacts the Guest customers, other employees and overall operations.
• Keeps immediate supervisor informed of anything which might affect the Guests, other employees and overall restaurant operations.
• Is performance oriented and driven; understands performance expectations and is aware of performance results.

 

Job Expectations:

Consistently meets job expectations to positively impact the sales and profits of the restaurant.

• Contributes to restaurant’s success by accomplishing the expected work during each shift; consistently produces quality work.
• Supports the goals, decisions and directives of Restaurant Management; performs additional duties and responsibilities as directed by Restaurant Management.
• Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, equipment and facilities.

 

Policies & Standards: 

• Follows and complies with all company policies standards, procedures and guidelines.
• Follows all Carl’s Jr. safety, security and emergency policies and procedures; maintain a safe and secure environment for employees and Guests.
• Hold self accountable for the methods and processes used to perform all tasks and responsibilities and to achieve results.

 

Carl’s Jr. Shared Values: 

Models and encourages Carl’s Jr. shared values.

• Is completely focused on and driven by the Guest
• Is of high personal integrity and treats all employees with honesty, respect and dignity.
• Contributes to an environment of trust to ensure honest, open and direct communication.

Is performance oriented and driven; understands performance expectations and is aware of performance results.

 

Requirements: 

Education –

Enrollment in high school; high school diploma or equivalent is preferable. Good Verbal and written communication skills; is capable of communicating effectively with restaurant management, guest and co-workers; bi-lingual skills a plus.

 

Experience –

Must be a minimum of 16 years of age.

 

Transportation –

Must have telephone or other reliable method of communicating with the restaurant.

 

Hours –

Must be able and willing to work flexible hours, possibly including opening and closing shifts.

 

Skills and Abilities:

 

• Ability to work with others (as a team).
• Ability to comfortably interact with all Guests.
• Ability to look at the restaurant operations (from Guest viewpoint).
• Ability to meet performance standards for assigned tasks and duties.
• Ability to take initiative.
• Problem solving skills.

 

Physical Abilities: 

Must be able to:

• Stand for long periods of time.
• Bend and stoop.
• Work around heat
• Work around others in close quarters
• Move throughout the restaurant to work specific stations or perform assigned tasks.
• Able to Lift 50 – 75 pounds comfortably.

Work with various cleaning products.

I understand and acknowledge that Friendly Franchise Corporation is an independently owned and operated franchisee of Carl's Jr. Restaurants LLC and, if I am hired Friendly Franchise Corporation will be my employer, not Carl's Jr. Restaurants LLC. Further, I understand and acknowledge that Friendly Franchise Corporation is not acting as an agent for Carl's Jr. Restaurants or any of its affiliates.