Customer Service Rep
We have a opening for a Customer Service Rep.
Must be able to work various shifts per week and be available weekdays and weekends.
- Must have some experience.
- Be authorized to work in the United States.
- Must have reliable transportation.
- Background check required.
Wage: non disclosed
Customer Service Representative
Location Taylorville, IL
Job Title Customer Service Representative
Reports to Title
Tier I Customer Service Rep.
Type of position:
Hours___ / week
This position is a Tier I Customer Service Representative (CSR) role. The CSR is responsible for resolving customer inquiries via the telephone and adhering to internal policies and procedures as well as utilizing working knowledge of the client(s)' products and/or services to meet department productivity and quality standards. Due to the variety of clients, the CSR will need to acquire knowledge of a number of products and services. The CSR will perform some outbound follow up, as required.
ACTIVITIES: PRIMARY ACTIVITIES/INTERDEPARTMENTAL ACTIVITIES/OTHER DUTIES
iEUR- Provide knowledgeable assistance for a wide number of products and customer situations
iEUR- Provide a level of customer service that meets the specific client requirements in building mutuality and customer relationships
iEUR- Project an attitude of service, empathy and patience to all customer under all circumstances
iEUR- Answer inquiries and resolve problems by clarifying desired information; researching, locating, and providing information; trouble shooting and technical support with supervision
iEUR- Write and speak in concise, accurate, and understandable terms when responding to customer inquiries using both telephone and written communication
iEUR- Access and negotiate multiple information systems to answer questions
iEUR- Interact with other departments on behalf of the customer
iEUR- Make outbound calls as required, including customer survey, satisfaction and follow up
iEUR- Keeps equipment operational by following established procedures and reporting malfunctions
iEUR- Update job knowledge by participating in educational opportunities
iEUR- Proactively offer value added services to customers
iEUR- Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures
iEUR- Comply with regulatory requirements in prioritizing and completing work assignments
iEUR- Perform other duties as assigned
iEUR- High School diploma or GED (high school students may be considered if they meet employment criteria for the State of Illinois)
iEUR- 0-2 years call center experience
iEUR- Effective communication skills to provide courteous and professional customer service
iEUR- Ability to develop and maintain working knowledge of the organization's products and services
iEUR- Effective PC skills including; electronic mail, internet and industry standard applications
iEUR- Ability to learn to use additional applications as necessary
iEUR- Keyboarding skills (minimum 35 wpm)
iEUR- Ability to use phone system effectively
iEUR- Ability to work well in a team environment
iEUR- Organizational skills are needed to perform multiple tasks
iEUR- Flexibility in scheduling with excellent attendance