"Hiring Now!"Spa Associate

Hand & Stone Massage and Facial Spa has a charming and professional environment where all of the aspects of client appointments, including booking, confirmations and billing, are handled by our front desk staff.

Hand & Stone Massage and Facial Spa recognizes the value of our employees and strives to provide the absolute best working environment. We encourage a team atmosphere where our employees can share their knowledge and techniques.

Spa Associate

Responsibilities (include but are not limited to):

• Greet and provide excellent customer service to all visitors, clients and callers.
• Answer and provide excellent service to all incoming callers.
• Utilize department’s resources to develop a knowledge base about therapies offered.
• Respond to requests, provide information about massage and spa services in person, by telephone, mail, e-mail, and by detailed referrals to our website.
• Keep accurate records of appointments, schedule appropriate therapists, and maintain the timely performance of all appointments.
• Communicate detailed information respectfully and with clarity to clients, therapists and co-workers.
• Record cash, check and credit card payments from clients accurately and submit daily deposits and transmittals to the Financial Services Department.
• Maintain accurate tracking records.
• Train and monitor performance of department’s volunteers.
• Maintain smooth operation of department when scheduled alone.
• Assure that the department’s public areas are well ordered in appearance and facilities are well-stocked and clean. Refer any problems to Buildings and Grounds department, as appropriate.
• Related duties, activities and responsibilities as needed.

Required Education and Experience:

• High School education or equivalent.
• 2 years experience in customer service or medical office experience preferred.
• Basic knowledge of massage and holistic health preferred.
• Proficient with numbers and personal computer systems (Windows XP, Firefox Mozilla & Microsoft Office)
• Massage/Bodywork experience preferred.

Required Knowledge, Skills, and Abilities

• Work performed under broad supervision.
• Work requires some independent judgment.
• Must be able to work calmly amid multiple interruptions and distractions.
• Must be tactful and diplomatic dealing with public and co-workers
• Team spirit and a positive attitude are required.
• Basic knowledge of massage and holistic health helpful.
• Position regularly deals with outsiders and all levels within the organization
• High degree of emotional intelligence and maturity -- demonstrating adaptability, engagement, and enthusiasm.
• A good sense of humor.

Special Job or Training Requirements:

• Basic knowledge of massage and holistic health helpful.
• Ability to follow guidelines for emergency procedures.
• Must be available to work weekends and evenings