Insurance Hotel Liaison - Full-time / Part-time

Oakwood Worldwide is the world's largest provider of high-quality furnished and unfurnished accommodations. For over half a century, Oakwood has expanded into a multi-faceted business catering to a diversified global market. Our valued employees, who make up the Oakwood team, play a critical role in enabling Oakwood to achieve its steady record of success. At Oakwood, we recognize that our employees are vital in fulfilling our mission of delivering world-class service to our internal and external clients alike.

The insurance hotel liaison is responsible for working with insurance claims adjusters and their clients to secure hotel accommodations. Specifically, the liaison makes hotel reservations and sets up billing with hotels for displaced insurance clients.

This position is based out of Oakwood's office in Phoenix off the 17 freeway and Dunlap.

RESPONSIBILITIES:

• Work with preferred hotel providers requesting availability and rate information
• Intake of hotel reservation information from insurance claims adjuster, account manager or directly from client
• Perform accurate data entry of the reservation in OTIS, Siebel, and other systems as required
• Prepare related documents to send to clients and hotels
• Communicate clearly with customers on the telephone, maintaining a professional demeanor
• Deliver superior customer service to both Oakwood's internal and external customers
• Type, talk and engage the customer simultaneously while creating interest for Oakwood's services and benefits. Ability to handle multiple computer programs while speaking with clients.
• Manage high volume of hotel requests coming through internal systems, email and phone
• Display positive and energized demeanor and behavior that consistently demonstrate a can do attitude
• Prepare documentation and maintain accurate records for monthly reports or as needed
• Other responsibilities as needed

QUALIFICATIONS:

• Sales and/or hospitality reservation experience preferred
• Two years college experience or equivalent business related experience preferred
• Siebel and GDS experience preferred
• Strong communication, customer service and problem analysis skills
• Strong follow-up skills
• Highly motivated and detail oriented, with the ability to work independently while managing multiple tasks
• Ability to adapt to an ever changing, high energy, high volume environment

Oakwood Worldwide offers competitive compensation and benefits package including: medical, dental, vision, short and long term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays and a 401 (k) plan.