Policy Services Technician

**Interested candidates must also submit a formal resume to our email address at: careers@berkleyrisk.com**

Berkley Risk is a nationwide provider of insurance management services. We design and manage various traditional and alternative insurance mechanisms which typically allow our customers to benefit from efforts to reduce the cost of risk. We unite the underwriting, loss control, claims and statistical disciplines to provide a total risk management solution. This interdisciplinary approach drives down the cost of risk through increased communication and coordination.

Position Summary/Overview

This position will be responsible for setting up new policies following contractual rules and regulations, issuing new and renewal policies, issuing policy endorsements, responding to all agent/customer requests, offering renewals to current policy holders, analyzing and processing incoming correspondence and processing audits. It will also be responsible for prompt and accurate customer service.

**This position is a great way to get started in the insurance industry and to get your foot in the door. So if you're looking for a great customer service oriented job, like working with people and want to learn more about the insurance industry, this position may be for you!**

Main Responsibilities:

The essential functions include, but are not limited to the following:
Customer Service
*Comply with contractual rules
*Answer all types of customer telephone calls - High volume
*Return all types of customer telephone calls
*Analyze correspondence to determine action needed
*Prepare correspondence and do follow up if necessary
Policy Issuance
*Review all new business policies to determine action necessary to issue policy
*Offer renewal to existing policy holders
Policy Maintenance
*Issue endorsements based on correspondence, customer/agent requests, audit of prior year
*Process cancellations/reinstatements
Policy Audit
*Determine audit type (voluntary reporting or physical)
*Analyze tax documentation
Accountable For
*Accuracy and integrity of data in the computer, on the policy, renewal offer, cancellation, endorsement and all other documents distributed outside or inside the organization
*Meeting policy issuance standards for new and renewal policies
*Meeting timeliness standards based on individual contract agreements and departmental standards
*Meeting team timeliness and quality standards
*Meeting customer service standards

Qualifications/Requirements:

*High school diploma or GED and two or more years office experience or post-high school education
*Knowledge of general or workers compensation insurance policies desired
*Excellent organizational and communication skills
*Must be detail-oriented
*Must be analytical/problem solver
*Working knowledge of client/server based policy processing software in a Windows environment helpful
*Ability to use internet to research policies/various state websites
*10-key by touch
*Typing ability of at least 45 wpm
*Ability to answer high volume of incoming calls and place outgoing calls in required time frame
*Ability to maintain high workload meeting contractual requirements

**Interested candidates should also submit a full resume to: careers@berkleyrisk.com**

Berkley Risk Administrators Company, LLC is an Equal Opportunity Employer.