District Manager - Full-time / Part-time

Auntie Anne’s offers a family-oriented working environment built on communication and mutual respect. There’s hard work that goes into serving and supporting our franchise partners and consumers through a variety of expert positions including construction, customer care, marketing, training, accounting, human resources, purchasing, business consulting, and more. But, there’s a good bit of fun mixed in. After all, we make pretzels so it’s impossible NOT to have fun here...

District Manager

Job Requirements

A District Manager is responsible for managing multiple locations within a designated geographical area. As a District Leader, you must be self-motivated and energetic with a firm and confident leadership style. It is also important that you have excellent verbal and written communication skills as well as interpersonal skills, a firm commitment to customer service, and the ability to present a professional image at all times.

 We believe in developing our people and promoting from within; however, due to our rapid growth we have a unique opportunity for this management position. If you have food service management experience and are looking to turn it into a solid career path with a growing company, join our team! We are committed to creating a performance based culture that provides opportunities for growth for our team members and leads to the best restaurant experience possible for our customers. It is essential that anyone hired into this role will establish themselves as a critical thinker and an independent performer, develop people quickly, and within their first six months move into the leadership role.

The District Manager is highly motivated to build a team of top performers by training and developing Store Managersand their teams; providing clear, consistent direction and training, hiring and training within the guidelines and recognizing individual and team contributions. He/she oversees recruiting, training, management, budget compliance, and overall operations of multiple QSR locations to ensure excellent customer service, high quality foods, people development, food safety, store cleanliness, and maximum profitability. The District Manager maintains communication, acts as a liaison with company leadership and franchisor, and facilitates a focus on high performing teams, and Great Guest services.

In addition to following company policies and procedures, the district managers responsibilities include, but are not limited to:

• Identifying Associates and Team Leaders with high potential and developing them into successful performance oriented Store Managers.
• Achieving and maintaining “Operational Excellence” which includes a successful and well-developed crew and staff, pristine restaurants that serve excellent food, and strong financials
• Maintaining and driving high standards and expectations around food quality, customer service, food safety, and store cleanliness by empowering teams in every restaurant he/she is responsible for
• Having a clear understanding of and the ability to perform every job in the restaurant
• Developing managers who are held accountable for all aspects of their restaurants’ performance and serving as ultimate decision-maker for their restaurants
• Engaging in clear, consistent communications with field leadership and restaurant staff on a frequent basis
• Demonstrating respect for individual employees and showing appreciation for their efforts and contributions
• Building an effective team of employees through, training and development; supplying meaningful and timely performance feedback.
• Help individual locations develop local marketing and community outreach to best suit their needs.
• Ensuring the compliance of federal, state and local laws as well as franchisor and company policies and procedures (people, safety, assets, cash, etc.)
• Recommend new policies and procedures.
• Identify as well as provide growth opportunities to supervisors.

The ideal candidate will:

• Have consistently demonstrated strong leadership skills.
• Possess the ability to make the people around them better - by creating a culture in all of their restaurants that appeals to high performers, where each person on the team holds themselves and each other accountable to high standards.
• Understand that their success is based on the success of their teams, and aspire to make the people around them better.
• Be committed to operational and training systems.
• Have strong written, verbal, and interpersonal communication skills.
• Possess strong supervisory and organizational skills.
• Be able to interact easily with diverse employees.
• Have at least three (3) to five (5) years restaurant/retail management experience in a similar capacity.
• Develop thorough knowledge of and be committed to the culture and values of the company.
• Be knowledgeable of and have the ability to use a PC and MS Office Suite proficiently.
• Be able to visit and supervise multiple locations in their territory.
• Help develop a new group or leaders for future growth.