Senior Customer Service Representative - Las Vegas, NV

• Promote HEW Tobacco Cessation Program both in clinic
  and worksite locations.  Main duties
  consist of all TCP scheduling duties, processing medication requests,
  facilitating at both clinic and worksite orientations and program events.
• Enroll members into the Tobacco Cessation Program.
• Assist and support the Tobacco Cessation Program
  counselors. Build and maintain counselor schedules and calendars.
• Train new scheduling staff to the Tobacco Cessation
  Program.
• Main duties include contacting and scheduling members
  referred to the Tobacco Cessation Program, travel to and facilitate TCP
  orientations, assist with program events both clinic and worksite, in
  addition to enrolling members into the program. 
• Duties include processing medication requests, tasking
  providers, submitting authorizations to and reconciling excel spreadsheets
  with Pharmacy Services.  Contacting
  pharmacies to assist with medication authorization process.
• Responsible for building and
  maintaining TCP counselor schedules and calendars.  Document cancellations, reschedules,
  reminder calls, information sent and schedule changes. Coordinate group
  coverage, when needed, with contract counselors.
• Work closely with Customer Service
  Supervisor and report and resolve member/ patient or health educator
  satisfaction issues.
• Data entry duties include entering
  data into HEW and TCP databases,  IDX
  computer systems to facilitate recordkeeping and data tracking for reports
  and projects.
• Phone call duties to include incoming
  and outgoing calls for scheduling, reminders, follow-up and rescheduling
  members/ patients into consults and classes.
• Train new scheduling staff to the
  Tobacco Cessation Program.

Requirements:

• 
  
  High School diploma/ GED required
• 2+ years experience in a scheduling or call center
  environment required. 
•      
  
• 2+ years in a business environment dealing with the
  public

Assets:

• 2+ years in a medical clinic setting or related business
  preferred.
  

Careers at
UnitedHealthcare Employer & Individual. We all want to make a difference
with the work we do. Sometimes we're presented with an opportunity to make a
difference on a scale we couldn't imagine. Here, you get that opportunity every
day. As a member of one of our elite teams, you'll provide the ideas and
solutions that help nearly 25 million customers live healthier lives. You'll
help write the next chapter in the history of healthcare. And you'll find a
wealth of open doors and career paths that will take you as far as you want to
go. Go further. This is your life's best
work.

Diversity creates a healthier atmosphere: All
qualified applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or expression, marital
status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment.