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in Providence, RI
Front Office Guest Service Agent - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | 1 Orms Street Providence, Rhode Island |
About this job
Guest Service Agent Full Time Flexible Hours including weekends & holidays
Position Summary:
• Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of aggressive hospitality and adhering to guidelines and procedures.
Experience:
• Has hotel knowledge: hours of operation, staff, property information, and services.
• Trained on the PMS for Marriott
• Trained how to talk with guests
• Has basic computer knowledge: Word, Excel, Power point, internet
Skills:
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Computer literate, have a professional yet friendly manner and good customer service skills. Candidates should have the confidence to make decisions, and a strong ability to concentrate and work under pressure and to handle multiple tasks at the same time.