Associate Employer Installation Specialist - Louisville, KY

• Researching errors by comparing enrollment error reports
  against system information along with CMS (Center for Medicare and
  Medicaid Services) records.
• Sending correspondence to members or CMS (Center for
  Medicare and Medicaid Services) to gather information or provide updates
  for corrections.
• Reconciling reports
• Performing basic clerical functions with proficient PC
  skills
• Analytical and Researching techniques to trend or
  quantify projects
• Initiate and assist with developments/changes to
  increase or change quality and productivity
• Preparing, processing, and maintaining new member or
  group enrollments
• Responding to member eligibility or group questions
  & verify enrollment status
• Working with various types of member correspondence
• Reconciling eligibility discrepancies, analyzing
  transactional data & submitting retroactive eligibility changes
• Inventory control of member and group transactions

• 2+ years of experience in an office setting environment using
  the telephone and computer as the primary instruments to perform job duties
• An education level of at least a high school diploma or
  GED OR 10 years of equivalent working experience
• Authorization to work in the United States
• Available to work 40 hours per week within the operating
  hours of the site
• Moderate proficiency with Windows PC applications, which
  includes the ability to learn new and complex computer system applications
• Ability to navigate a computer while on the phone
• Ability to multi-task, this includes ability to understand
  multiple products and multiple levels of benefits within each product

Soft Skills:

• Ability to remain focused and productive each day though
  tasks may be repetitive
• Prior stable work experience

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, and long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers and floor activity

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.