Housekeeping Manager - Full-time / Part-time

We have a full-time/part-time opening for a Housekeeping Manager.

Must be able to work various shifts per week.

• Be authorized to work in the United States.

JOB PURPOSE: To provide extraordinary, personalized guest experiences that build genuine relationships through loyalty to our guests, each other and our community. All actions are based on the principles of trust, integrity, mutual respect and teamwork.

Principal Accountabilities

• Will coordinate 50+ staff members, laundry, lobby, atrium and supplies in order to maximize productivity of the hotel and team
• Enjoy a challenging and fast paced work environment and can demonstrate the ability to make sound business decisions
• Proven success in building positive and trusting working relationships
• Create a culture of discipline and accountability and possess the persistent nature to sustain it
• Able to maintain the standards of quality and cleanliness and uphold the standards of the Radisson Plaza Hotel & Suites
• Effectively coordinate the duties and responsibilities of department supervisors. Must be able to guide and train all team members to deliver the highest level of service
• Increases team's effectiveness by assisting in recruiting, selecting, orienting, training, coaching, and counseling staff in a talent based organization; continuously improving people processes and talent base
• Accomplishes goals and objectives by allocating resources to maximize profits; reviewing progress against plans weekly with key leaders; leading required mid-course corrections
• Develops cross functional collaboration by establishing and monitoring standards for procurement, inventory, sales, service delivery, marketing, and operations policies and processes; coordinating actions with sister units, Unit Manager and General Manager
• Sustains exceptional service quality and Wow guest experience by establishing high service quality standards through the team; observing associate/ guest interactions daily; conducting daily and weekly walk through audits to ensure continuing attainment of standards; continuously pushing for more objective measures of customer engagement
• Establishes and sustains customer focused processes by continuously reviewing the viability of processes developed and employed by organization members to achieve quality standards; monitoring customer feedback; participating in pre-and post-con meetings with clients; insisting on continuous improvement practices in all functions
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
• Establishes and sustains community and industry relationships by networking with key community and industry stakeholders; joining, attending and participating in community and industry organizations that promote the growth of the community and industry
• Contributes to Greenleaf Hospitality Group's total effort by accomplishing related results as needed

Work Environment

• Standing for long periods of time
• Able to lift 40 lbs from time to time

Reporting Relationships

This position reports to: Executive Housekeeper

Reporting to this position are:

Housekeeping Supervisors, Hourly Staff including Atrium Attendants, Room Attendants, Laundry Attendants