General Manager

Assumes full responsibility for operations, training and development of all employees within a Stevi B’s restaurant; including the execution of all policies, programs and systems, including the Stevi B’s Operations Reference Manual. Creates and maintains an “Employer of Choice” environment.

DUTIES AND RESPONSIBILITIES:

• Assumes full responsibility for insuring that the restaurant operates in a manner that provides consistent day-to-day operations and guest satisfaction, in compliance with the Stevi B’s Operations Reference Manual.
• Prepares employee work schedules in a timely manner to ensure continuous ability to properly serve guests while controlling labor hours within guidelines.
• Effectively manages the restaurant’s cost control procedures for food, labor, paper and inventory.
• Responsible for maintaining inventory levels to insure product availability.
• Works effectively with and monitors performance of vendors.
• Immediately resolves guest requests and complaints in a respectful manner.
• Participates in management training and career development programs.
• Determines compensation levels of restaurant employees within company guidelines.
• Recruits, interviews and hires crew and management team members to achieve proper staffing levels.
• Responsible for orientation and training of all employees.
• Initiates and implements career development plans for all employees.
• Effectively directs employees in the performance of restaurant operations.
• Provides constructive performance feedback to all employees.
• Implements and oversees the performance appraisal process for restaurant employees.
• Manages employee compliance with the restaurant employee handbook, policies and practices and takes appropriate action to address employee violations of such standards.
• Assumes full responsibility for insuring that the work environment is free of discrimination, harassment and inappropriate conduct.
• Immediately and effectively resolves employee concerns, requests and complaints in a respectful manner and informs the Supervisor of such issues as appropriate.
• Manages compliance with all federal, state and local wage and hour laws and labor and employment laws.
• Completes and maintains all restaurant employment related records and payroll records.
• Prepares restaurant related reports in a timely manner, including weekly and monthly control goals, weekly inventory worksheets and monthly profit and loss (P&L) projections.
• Assumes full responsibility for insuring that all employees are in compliance with cash handling policies and banking procedures.
• Develops and executes restaurant priorities and objectives, including meeting current sales and profit goals. Develops and oversees implementation of appropriate plans to resolve unfavorable financial and/or sales trends.
• Develops and implements effective marketing plans.
• Responsible for ensuring compliance with Stevi B’s food safety initiatives, including health and sanitation laws and regulations. Takes immediate corrective action, when necessary.
• Maintains a safe work environment by requiring compliance with all safety and security procedures.
• Provides safety training programs to all employees.
• Immediately documents specifics of all guest or employee accidents and incidents and reports them appropriately.
• Performs other job-related duties, such as conducting crew and management meetings, developing and implementing action plans based on mystery shop results and/or other customer service indicators and participating in all restaurant audits.

KNOWLEDGE/SKILLS/ABILITIES:

1. Knowledge of federal, state and local regulations and laws relating to employment and labor practices, Equal Employment Opportunity and wage and hour compliance.
2. Recruiting, interviewing and selection practices.
3. Knowledge of federal, state and local health and sanitation laws and regulations.
4. Leadership and supervisory practices and skills.
5. Proficient verbal and written communication skills.
6. Basic accounting skills.
7. Problem solving, decision-making, and conflict resolution skills.
8. Time Management skills.
9. Organizational skills.
10. Ability to multi-task primary job responsibilities.
11. Able to prioritize tasks.
12. Ability to follow-up with employees to complete assigned duties.
13. Ability to use restaurant planning tools.
14. Works with autonomy.
15. Communicates the Stevi B’s Mission Statement and Core Values.