Shift Runners - Full-time / Part-time

What do Shift Runners do while working for Wings Over?

• In conjunction with General Manger (GM) and Assistant Manager (AM) they oversee shift operations of Wings Over Restaurant by working with team members to ensure outstanding customer service to maximize sales and to control food, labor and other operating costs.
• Maintains shift operations by following established policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards
• Controls food costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.
• Conducts and accounts for precise daily inventory of restaurant food products.
• Assists GM to attract customers by developing and implementing marketing, advertising, public and community relations programs.
• Works with Manager to achieve restaurant operational objectives by contributing information and recommendations to action plans; assists with implementing production, productivity, quality, and customer-service standards and resolving problems.
• Is learning to assists Managers in accomplishing restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining hourly staff; communicating job expectations; assisting with planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways. Reports issues following procedures.
• Maintains ambiance by controlling lighting, background music, linen service, utensil quality and placement; monitoring food presentation and service.
• Continually improves job knowledge by participating in manager meetings, educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for new and different requests; exploring opportunities to add value to job accomplishments.

What you need to be successful with us? 

• Experience with or desire to learn how to control food, labor and other operational costs to show increase profits
• Experience with or desire to learn how manage people
• Experience with or desire to learn how to nurture, coach, mentor and hold team members accountable
• Capable to develop team member schedule and flex based on sales volume demands
• Skillful to provide outstanding customer service and maintain customer focus to increase sales
• Able to resolve conflict with customers and team members
• Possess solid communication (verbal and written) and interpersonal skills
• Sound decision making and problem solving skills
• High level of initiative and ability to multitask
• Time management and deadline oriented
• Self-Motivated with a High Energy Level
• Average minimum 2 years’ experience in food service, preferred
• Experience with fast casual restaurant with delivery, preferred
• High school diploma/GED, required
• Associate’s degree or higher in Hospitality or Food Service, preferred
• Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of their first day of employment
• Must be 18 years of age, acceptable criminal background check, possess a valid driver’s license, maintain an acceptable motor vehicle record (MVR), proof of insurance and have a satisfactory vehicle (or obtaining within 60 days)

What’s in it for you?

• Full and part-time positions
• Competitive starting hourly rate, medical, dental, vision and 401k
• Performance reviews and potential pay increases after 6 and 12 months and annually thereafter.
• Advancement opportunities – we prefer to promote from within

Who are we?

Savin Foods is a growing franchise operator of Wings Over and Smashburger fast casual restaurants. In January 2005, Savin Foods was formed and purchased two existing Wings Over locations: Wings Over West Hartford and Wings Over Storrs. In 2013 Savin Foods purchased the greater Boston territory for the Smashburger franchise.

Today, we have 5 Wings restaurants in central Connecticut, 4 in the greater Boston area and one Smashburger in Natick MA with additional Smashburger being opened in Westwood and Medford MA in early 2015.

Savin Foods is committed to providing its guests with great food and exceptional service. We are committed in our pursuit of excellence with regard to our food, our service, and our people. Team members are the foundation of our company and we will provide them with clear, consistent, strategic leadership and career opportunities.