Convergys Inbound Customer Service and Sales Rep job in Logan, UT

Company
Convergys
Job Title
Inbound Customer Service and Sales Rep
Job Type
Full-time, Part-time
Wages
10.25
Location
1525 N 600 E
Logan, UT 84341

Inbound Customer Service and Sales Rep

We have openings for a Customer Service and Sales Representative. We take inbound customer service calls for technical troubleshooting to businesses.  

  • Full or Part time available
  • Split shifts (perfect for students)
  • No weekends
  • 4 day work weeks available
  • Full Benefits
  • Paid training in technical troubleshooting

Essential Functions/Core Responsibilities

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Achieving specific sales targets and maximizing sale opportunities on each and every call 

• Maintain broad knowledge of products, pricing, promotions, and procedures

• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Prepare complete and accurate work including appropriately notating accounts as required

• Answer billing questions by talking through components of customer accounts

 

Candidate Profile  

• High school diploma with six months of sales experience preferred

• Demonstrated sales technique and product knowledge preferred

• Courteous with strong customer service orientation

• Strong communication and negotiation skills required

• Skilled in multi-tasking; including the ability to adapt to changes quickly

• Strong computer navigation skills and PC Knowledge

• Dependable with proficient attention to detail

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

Convergys is an EEO/AA/M/F/Vet/Disability Employer

Additional Info

Minimum Age
18+ years old

Additional

For 20 years in Logan, Convergys has been a place where Cache Valley can earn money for family and school. Whether your college career is just beginning or you are a stay at home mom returning to the workforce, we offer a variety of shifts that will work around your schedule. What hours are you looking for? Part or full time, split shifts before and after school, 4 day schedules, weekday shifts, and evening training is available today.

What can you expect at Convergys: 

  • Tuition Reimbursement- in addition to your pay
  • Paid Training- learn computer troubleshooting skills
  • Full Benefits- medical, dental vision and 401k
  • Located very close to USU campus
  • Competitive Pay- plus incentives and sales commissions
  • Multiple career path opportunities 

At Convergys, you are at the driver's seat of your career development and have an opportunity to build your resume. Classroom and computer-based training, talent development, and employee engagement programs will help you to succeed and have fun! Your first position at Convergys is just the beginning of something incredible, the first step in a path towards a lasting career.

Apply Online Today!    http://www.convergys.com/career-details.php?id=R1027914

Visit us in person at: 1525 N. 600 E. Logan, UT 84341 or call 435-750-1402

Job Industries

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