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Inbound Customer Service Representative - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 1900 Meyer Drury Drive Arnold, Missouri |
About this job
Now conducting OPEN INTERVIEWS at our ARNOLD Call Center!
Monday through Friday from 9AM - 3PM at 1900 Meyer Drury Drive
Or apply online anytime at: www.convergys.com/careers
SCOPE OF THIS POSITION:
Interface with customers via inbound calls for the purpose of providing customer service and selling basic products and services. Responsibilities include processing customer orders and sales; providing and receiving various information; selling client products plus handling miscellaneous customer service and general information calls .
Why Convergys?
Convergys is a worldwide company employing over 125,000 people. We are constantly looking to grow our team; and have new hire classes starting weekly. We are one of the largest employers in Arnold; employing around 1,000 people. Our paid training classes include both classroom and hands-on learning for our new team members. Employees at Convergys have the opportunity to increase their base pay with Attendance and Performance incentive programs.
We offer our associates clear recognition and rewards for high achievement. We strive to create an environment that clearly communicates the commitment and dedication needed to be the best in our industry.
Join us at Convergys. In our state-of-the-art call centers, you will discover fun, challenging work, surrounded by talented, supportive, managers and colleagues. You will enjoy:
* Excellent Benefits
* Strong Performance Incentives
* Exceptional Growth Opportunity
* Industry Leading Training
PRIMARY DUTIES AND RESPONSIBILITIES:
Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training. Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call. Place and/or receive customer inquiries that may require deviation from a script or sales flow process. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Meet customer requirements through first contact resolution. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Participate in activities designed to improve customer satisfaction and business performance. Provide answers and/or advice to customers based on their particular requirements and customer profile. Update customer records. Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects.
EDUCATION AND EXPERIENCE:
* High school diploma or equivalent experience.
* Six months of customer service sales experience preferred.
* Proficiency / knowledge of using multiple screens in an online environment.
* Strong Communication skills
* Ability to provide superior customer service while problem solving and analyzing customer information.
* Ability to work both as part of a team as well as individually.
CANDIDATE PROFILE:
Basic sales closure techniques, confidence in products and advocate skills. Courteous with strong customer service orientation. Strong communication, multi-tasking, negotiation skills required. Ability to remain calm under pressure and work in a concise, clear and focused manner Must be flexible with the ability to adapt to changes quickly Ability to learn. Tolerance for repetitive work in a fast paced environment Ability to work as a team member, as well as independently Dependable with proficient attention to detail. Willingness to rotate shifts, as needed.
CALL CENTER ENVIRONMENT, PHYSICAL & OTHER REQUIREMENTS:
Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees.
We are committed to maintaining a secure work environment for our employees. To that end, we require mandatory Background Checks and Drug Screenings for all new hires.
Compensation: Base pay plus the opportunity to increase pay with Shift Differentials, Attendance and Performance incentives.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Convergys is an EEO Employer/Vet/Disabled
Monday through Friday from 9AM - 3PM at 1900 Meyer Drury Drive
Or apply online anytime at: www.convergys.com/careers
SCOPE OF THIS POSITION:
Interface with customers via inbound calls for the purpose of providing customer service and selling basic products and services. Responsibilities include processing customer orders and sales; providing and receiving various information; selling client products plus handling miscellaneous customer service and general information calls .
Why Convergys?
Convergys is a worldwide company employing over 125,000 people. We are constantly looking to grow our team; and have new hire classes starting weekly. We are one of the largest employers in Arnold; employing around 1,000 people. Our paid training classes include both classroom and hands-on learning for our new team members. Employees at Convergys have the opportunity to increase their base pay with Attendance and Performance incentive programs.
We offer our associates clear recognition and rewards for high achievement. We strive to create an environment that clearly communicates the commitment and dedication needed to be the best in our industry.
Join us at Convergys. In our state-of-the-art call centers, you will discover fun, challenging work, surrounded by talented, supportive, managers and colleagues. You will enjoy:
* Excellent Benefits
* Strong Performance Incentives
* Exceptional Growth Opportunity
* Industry Leading Training
PRIMARY DUTIES AND RESPONSIBILITIES:
Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training. Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call. Place and/or receive customer inquiries that may require deviation from a script or sales flow process. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Meet customer requirements through first contact resolution. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Participate in activities designed to improve customer satisfaction and business performance. Provide answers and/or advice to customers based on their particular requirements and customer profile. Update customer records. Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects.
EDUCATION AND EXPERIENCE:
* High school diploma or equivalent experience.
* Six months of customer service sales experience preferred.
* Proficiency / knowledge of using multiple screens in an online environment.
* Strong Communication skills
* Ability to provide superior customer service while problem solving and analyzing customer information.
* Ability to work both as part of a team as well as individually.
CANDIDATE PROFILE:
Basic sales closure techniques, confidence in products and advocate skills. Courteous with strong customer service orientation. Strong communication, multi-tasking, negotiation skills required. Ability to remain calm under pressure and work in a concise, clear and focused manner Must be flexible with the ability to adapt to changes quickly Ability to learn. Tolerance for repetitive work in a fast paced environment Ability to work as a team member, as well as independently Dependable with proficient attention to detail. Willingness to rotate shifts, as needed.
CALL CENTER ENVIRONMENT, PHYSICAL & OTHER REQUIREMENTS:
Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees.
We are committed to maintaining a secure work environment for our employees. To that end, we require mandatory Background Checks and Drug Screenings for all new hires.
Compensation: Base pay plus the opportunity to increase pay with Shift Differentials, Attendance and Performance incentives.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Convergys is an EEO Employer/Vet/Disabled