Team Leader - Part-time

RGIS combines a world-class combination of people, coverage, process and technology that makes it the employer of choice among companies within the industry. Our core values and philosophies allow our employees to grow and succeed through hard work, teamwork and leadership. We are looking for Team Leaders now for immediate openings in your area.

Team Leaders are responsible for counting in and supervising events. During an event, all team members physically count the merchandise for various retailers. The type of inventory to be counted varies depending on the type of location that is being audited. Inventories/events take approximately 4­-6 hours to complete; however, it may take longer depending on the size of the store and the level of inventory to be counted.

Team Leaders supervise groups of team members during an inventory event. They establish and manage flow plans for inventories that ensure achievement of accuracy and productivity standards. In addition, Team Leaders train or assist in training team members to improve performance.

Team Leaders interact with our customers in order to ensure excellent customer service while delivering an accurate and productive inventory/event. They act as liaisons between team members and store personnel.

Team Leaders administer work schedules for multiple team members. Since inventory/event schedules can change at the last minute, a Team Leader must verify that his/her team has the correct information and confirms each team members' assigned events.

Core Values

RGIS is guided by core values that have helped us grow from a small regional operation to a global company serving many of the largest companies in the world. It is essential that these values are engrained in our employees, and that they are reflected in everything we do.

1. Honesty, Integrity & Loyalty - All decisions must be based on these values
2. Teamwork - Community before self
3. Partnership - Win when our Clients are Successful
4. Innovation - Healthy Dissatisfaction with the Status Quo
5. Positive Presence - Our Attitude Towards our Stakeholders
6. Passion - For Everything we do

Core Competencies

1. Understanding the Business
2. Making Decisions
3. Getting Organized
4. Knowledge of Policy and Procedures
5. Communicating Effectively
6. Inspiring Others
7. Acting with Honor and Character
Job Requirements & Duties

All Team Leaders are required to participate in and complete the Team Leader Certification program.

Demonstrated ability to motivate others positively.

Professional appearance and demeanor.

Ability to adapt to the ever-changing needs of our customers while meeting and exceeding company objectives.

Ability to maintain a can do attitude, attack job with passion and optimism, demonstrate a sense of urgency and deliver excellent results.

Possess strong organizational and planning skills.

Ability to maintain a positive and professional working relationship with team members and customers.

Ability to apply critical thinking skills when solving problems.

Ability to work through potentially stressful situations in a professional manner.

Ability to relate information clearly and accurately, verbally and in written form, in a positive manner.

Proficient with the RGIS hand-held computer and other inventory equipment.

Ability to achieve established average per hour (APH) counting goals while ensuring accuracy and integrity of the data collected in all events worked.

Adherence to all company policies and procedures.

Ability to work assigned shifts and adhere to a flexible schedule with varying hours to include working an unconventional schedule, resulting in long hours on occasion.

Ability to work in various work environments, such as retail stores, warehouses, outdoor industries, etc., with potential exposure to cold and heat.

Access to reliable transportation.

Ability to complete other duties as assigned by Management.
** If a Team Leader is required to supervise other team members on an overnight assignment, he/she will be required to complete Sexual Harassment Training prior to the event, as required by applicable law.
Physical Requirements

Prolonged standing with frequent walking

Repetitive motions requiring use of both wrists and hands as well as fingers

Able to work for extended periods of time

Low level positions: squatting, kneeling, and crouching

Able to use ladders and step stools up to 5 rungs high

Able to travel by car
Qualifications

Age Requirement

Minimum 18 years of age, unless state law requires otherwise.
Experience or Knowledge Requirements

Prior customer service experience preferred.

Prior supervisory experience is a preferred.

Must have a working knowledge of basic math.

Must have a High School Diploma or GED or an equivalent combination of experience and education may be considered.
Background and Drug Screening

Applicants are subject to background and drug screenings, where permissible by state.

Qualification

Job Requirements/Duties

Proficient with the RGIS hand held computer and other inventory equipment.

Achieve established average per hour (APH) counting goals while ensuring accuracy and integrity of the data collected in all inventories worked.

Adhere to all company policies and procedures.

Ability to work assigned shifts and adhere to a flexible schedule with varying hours to include working an extreme schedule, resulting in long hours on occasion.

Ability to work in various work environments, such as stores, warehouses, outside industries, etc., with potential exposure to cold and heat.

Ability to maintain a high level of confidentiality in all duties.

Access to reliable transportation.

Ability to complete other duties as assigned by Management.

Places community before self, engages and works effectively with and assists other Team Members.

Ability to relate information clearly and accurately, verbally and in written form, in a positive manner that yields cooperation.

Creates partnerships and instills trust and confidence in one's abilities, based upon demonstrated expertise.

Takes initiative to explore and suggest new approaches that can impact quality and/or quantity of job performance and organizational effectiveness, innovative.

Demonstrates a positive presence and energy. Is optimistic, maintains a positive view of life. Is respectful and honest with others.

Maintains a can do attitude, attacks job with passion, demonstrates a sense of urgency and delivers excellent output.



Physical Requirements

Prolonged standing with occasional walking (frequent)

Repetitive motions requiring use of both wrists and hands as well as fingers (frequent)

Able to work for extended periods of time (frequent)

Low level positions: squatting, kneeling, and crouching (frequent)

Use of ladders and step stools up to 8 steps high. (frequent)

Balancing when counting stock from ladder (frequent)

Conveying detailed or important instructions or ideas accurately and quickly (frequent)

Able to lift and carry items up to 25 pounds (occasional)

Able to travel by car and plane (occasional)

Able to travel including overnight stays (occasional)

Training & Development

Each RGIS auditor completes a paid comprehensive training program on the techniques and how to use the proprietary equipment, prior to being assigned to work an inventory event.



In addition, as new clients are added, client-specific training is also provided to familiarize the RGIS auditor with the nuances of that customer.



Finally, RGIS provides Continuous ASET Advancement Process (CAAP) training for experienced auditors. CAAP focuses on improving the accuracy and counting speed of selected Specialist and Expert-ranked Team Members. As these CAAP trainees achieve higher on-the-job performance results, they become eligible for promotion to the next ASET ranking and corresponding pay increases.



The CAAP process consists of training sessions that focus on building sight counting ability, ten-key-by-touch skills, and effective counting techniques. CAAP trainees transfer the course content during on-the-job skill applications in approximately 24 live events to build accuracy, speed, and confidence.



Qualifications



Age Requirements

18 years of age for Non Travel Districts

18 years of age for Travel Districts (requires overnight stays)

Experience or Knowledge Requirements

Prior teamwork experience in a customer service setting preferred.

Ability to add, subtract, multiply and divide in all units of measure with whole numbers, common fractions and decimals using a calculator or 10-key audit.

Pre-Employment Testing

As a committed equal opportunity employer who maintains a drug free workplace, RGIS conducts pre-employment criminal, drug and social security screening.



RGIS is an Equal Opportunity Employer and VEVRAA Federal Contractor



All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability