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in Bellevue, WA

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Hours Full-time, Part-time
Location Bellevue
Bellevue, Washington

About this job

As America's Un-carrier, T-Mobile US, Inc. (NYSE: 'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 53 million wireless subscribers and provides products and services through 70,000 points of distribution.

Manage and lead team of program managers focused on creating exceptional customer experience for T-Mobile's largest and most advanced retail locations. This position will have direct responsibility for support Flagship functions including, events management, operations, marketing and merchandising. Responsible for achieving business metrics, delivering efficient, effective and profitable operations, ensuring brand compliance and maintaining parity among Flagship locations. Other responsibilities included creating analytics, reporting results, and people management. Takes knowledge from working with the field to suggest and implement improvements to the way we run our business. This position plays a pivotal role in driving the strategy and execution of Flagship programs and is accountable for delivering an exceptional customer experience and driving continuous process improvement
  • Leads and support a team of program managers focused on delivering an exceptional customer experience within T-Mobile's Flagship locations.
  • Leads and support a team of program managers focused on delivering an exceptional customer experience within T-Mobile's Flagship locations.
  • In coordination with local Flagship leadership, supports opening of new flagship locations.
  • Establishes and maintains procedures in areas including, events management, operations, marketing and merchandising effectiveness.
  • Assists field with answering operational questions and issues impacting sales and partner relationships.
  • Manages accountability of team in adhering to operational standards and procedures.
  • Designs and develops programs in key areas of the business including, merchandising, accessory and product distribution, fixture and signage ordering, and store operations. Supports accountability for lifecycle management of these programs.
  • Works in close partnership with Field team and other corporate resources to maximize support and deliver exception return on large platform retail concept.
  • Oversees budget analysis and management in relation to programs including, tracking expenses to budget and reporting on expenditures
  • Works closely with Retail Directors and Area Vice Presidents on flagship vision, ideas and opportunities and ensure Senior Leaders are clear on flagship status and performance


Minimum Required
  • 4 years retail management Experience with at least 3 years of general management experience
  • Passion, integrity and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience
  • 2 years Retail System/Operations experience
  • 2 years project/program management experience
  • Strong business and financial acumen and ability to translate complex business issues and strategies into solid implementation plans that drive results
  • Cross functional work experience including collaboration, networking and team work in a matrix environment
Desired Experience Supporting Sales Organization
  • Experience in budget management and analysis preferred
  • Knowledge of procurement, supplier management and accounts payable
  • Proven track record of forming partnerships and influencing effectively across all levels in an organization
  • Ability to work in a fast paced environment, able to consistently meet deadlines; strong interpersonal skills, willingness to accept and provide direction, ability to work independently while remaining a team player
EducationMinimum Required Bachelor's Degree